Healthcare Customer Service

Washington D.C
$20.52 per hour
Aug 04, 2022
Aug 16, 2022
Customer Service
Full Time
As of right now all staff our working remotely with no date as of yet when they will be returning to the office, so you much be comfortable to work remotely.

Your accustom to being on the phone a large percentage of the day assisting patients, plus have a very strong knowledge of Medicaid, Medicare plus excellent computer skills this could be the position for you.

This is a 3 year contact, which may extend.

* Assist providers to submit documentation of request for case management, utilization review and other medical management services.

* Enter documentation of request for case management, utilization review and other medical management services ( collect, enter information into the system that is limited to non-clinical data or is structured clinical data. Good typing skills and attention to detail are a major requirement.

* Convey case information and other notifications via inbound and outbound calls.

2 plus years of related work experience

1 plus years in Health care.

Associates degree preferred

Demonstrated proficiency with medical terminology.

Major attention to detail.

Just graduated college with your Associates or BS ( health care related degrees ) and want to get a foot into the world of health care world?

Residence of District of Columbia.


Respond to inbound telephone requests

Enter Case information from original source documentation

Provide notification of completed review and NRD, when applicable

As requested, create templates for complex review, perform internal quality reviews, and or participate in providers outreach activities.

Please send your resume to

Look forward to hearing from you.


Additional Information

NRI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Meet Your Recruiter

Sonia Benson
General Manager

I have had the pleasure of working with NRI for over 25 years . In those years I have managed several teams from Administrative, Accounting and Finance and Health care. In the last year and half my mine focus has been in Health care, due to the very large demand in this field.