Project and Operations Advisor

Brooklyn, New York
May 22, 2022
Jun 21, 2022
Full Time

Older Adults Technology Services from AARP (OATS) advocates for technology inclusion for the 50-plus, providing digital literacy training and programming to older adults. With nearly two decades of experience and insights on how older people interact with technology as well as its flagship programs like Senior Planet, OATS uses its resources to create world-class programs that form the basis for systems change.

The Project and Operations Advisor maintains a high-level overview of all projects and initiatives undertaken by the organization. Such lens provides the organization information to effectively manage staff and resources to execute against strategies. The Project and Operations Advisor is also responsible for ensuring that all projects undertaken by OATS are planned, implemented and managed to meet all deliverables and are aligned with the organization's overall strategic goals.


  • Responsible for the overall planning, management and delivery of a wide range of projects across the organization's geographies and priority areas.
  • Collaborate with teams and individuals across the organization to build and maintain trusted relationships in order to develop and execute detailed project plans.
  • Identify cross-functional dependencies and coordinate the completion of project deliverables across all phases of assigned projects.
  • Utilize internal project management systems, practices and tools in the planning and execution of projects. Serve as a change management agent, supporting the adoption of new tools and processes, and strengthening partnerships across the organization.
  • Continually monitor and report project progress to stakeholders and senior management, escalating project issues while working to identify impacts and solutions.
  • Executes the financial operations processes for program staff in relation to project plans including procurement processes and the reporting of project finances annual/quarterly/monthly.
  • Supports internal organization-wide operations processes including but not limited to facilities/real estate, legal and records information management systems. Analyzes current processes and systems and develops, tests, implements improvement initiatives to support overall business operations.


  • 5+ years managing projects or programs or coordinating business services/operations.
  • Demonstrated experience in leading teams and programs to deliver successful outcomes.
  • Flexible and resilient, comfortable with ambiguity.
  • Strong verbal, writing, presentation, and interpersonal communication skills; Strong meeting facilitation skills.
  • Knowledge and utilization of project management discipline and best practices.
  • Experience working in nonprofit business services/operations a plus.
  • Interest in working within a nonprofit focused on older adults and social change.
  • This is an in-office position and the ability to work effectively surrounded by moderate noise is required.

Flexible Work Arrangement (FWA)

AARP observes Mondays and Fridays as telecommuting workdays, except for essential functions. Remote work and telecommuting can only be done within the United States and its territories.

Compensation and Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.