Technical Service Assistant

Fairfax, VA
Commensurate with education and experience.
Mar 12, 2022
May 21, 2023
Analyst, Research
Full Time
Technical Service AssistantGeorge Mason University's Mason Card Office (MCO) invites applicants for the position of Technical Service Assistant.George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.About the Department:The MCO - Technology Services team provides support for systems and supporting POS and components as well as systems and support the division of Operations and Business Services. MCO - Technology Services is dedicated to ensuring continuous enhancement of services, compliance, and productivity to departments' core business practices.About the Position:The Technical Service Assistant provides excellent customer service to ensure that all requests are handled quickly and effectively. Deploys and maintains hardware and software on endpoint devices (registers, kiosks, credit card readers). Troubleshoots network and hardware related issues. Leads student workers on hardware installations and repairs. Assists the Technology Manager in supporting the environment and customers. Assists in the system administrator role, ensuring that all requests are handled in a timely manner. Works with vendors to ensure that all systems are operational. And, ensures that all operations are compliant with George Mason Policy as well as industry best practices (PCI specifically).Responsibilities:Ensure the proper day-to-day operation of technology applications and equipment, including responding to trouble tickets, performing maintenance on applications, troubleshooting processes, and assisting Technical Manager;User/role management of applications;Assist in support of server maintenance and testing;Provides technical assistance to end users by answering questions and troubleshooting issues while maintaining a professional manner;Assist Technical Manager in ensuring that a high level of customer satisfaction is achieved;Assist users in support of applications and troubleshooting devices in field;Install, test, monitor, upgrade, troubleshoot and repairs computer systems, networks, and peripherals. Ensuring high uptimes and quick turnarounds; andManage user account information, including rights, security and system groups.Required Qualifications:Bachelor of Science in IT preferred, or equivalent combination of education and experience;Knowledge of PCI polices;Knowledge of Mobile device management software;Knowledge of GAAP, specifically in payment reconciliation;Ability to troubleshoot networks;Knowledge of TCP/IP, VLANs and utilities associated with troubleshooting;Demonstrated experience with installation and repair of PCs; andExperience with managing large and complex projects involving multiple departments.

For full consideration, applicants must apply at; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.

"Great Careers Begin at Mason! George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report "Up and Coming" spot for national universities and is recognized for its global appeal and excellence in higher education.Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at!George Mason University, Where Innovation is Tradition."

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

Similar jobs