Student Accounts Manager

Fairfax, VA
Commensurate with education and experience.
Mar 11, 2022
May 18, 2022
Full Time
Student Accounts ManagerThe Student Fiscal Services Office of George Mason University is looking for an enthusiastic and energetic individual for the Student Accounts Manager position. This position is responsible for providing exemplary customer service to the university community, managing a team of Account Specialists and reports to the Associate Director of Student Accounts. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment. Responsibilities:Provide exemplary service for student account questions and clearly communicate student account procedures and processes;Ability to de-escalate difficult customer interactions;Supervise and manage the workload of the Account Specialists, assisting them and other employees with advanced customer service inquiries;Analyze accounts for accuracy and verify tuition charges, retroactive schedule adjustment amounts, prepare itemized statements and calculate refund amounts;Receive and answer correspondence, including the department's queue in Salesforce, and route inquiries to the correct department;Attend new student orientations and develop effective policy communication strategies; andPerform special projects as requested by supervisor.Required Qualifications:Experience in a customer service setting and AA/AS degree or equivalent work experience;Extensive customer service experience in a fast-paced environment;Demonstrated organizational and attention to detail abilities; andExcellent oral and written communication skills.Preferred Qualifications:Experience in student accounts or accounts receivable office, or an accounting background;Familiarity with Ellucian Banner and TouchNet or similar systems; andSupervisory experience.

For full consideration, applicants must apply at; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.

"Great Careers Begin at Mason! George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report "Up and Coming" spot for national universities and is recognized for its global appeal and excellence in higher education.Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at!George Mason University, Where Innovation is Tradition."

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

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