Arlington County, Virginia
$74,859.20 - $114,379.20 Annually
May 18, 2022
Jun 10, 2022
Full Time
Position Information
The Arlington County Treasurer is seeking an Assistant Deputy for Operations to advise and assist the Deputy Treasurer for Operations in all aspects of division management including communication, staff management, customer service, system enhancements, vendor management, and partnership and coordination with Arlington County agencies. This individual will also develop and oversee procedures for billing and receipt of tax payments.

This position is an appointee reporting to and serving at the pleasure of the Treasurer, an elected official accountable to the citizens of Arlington. The Assistant Deputy Treasurer for Operations is part of the Treasurer's senior management team and contributes to office-wide planning, goal setting and management. The Operations division manages all revenue transactions, creates accurate and timely tax bills, and manages all aspects of mail production for the Treasurer's Office. In addition, the Operations Division maximizes customer convenience through face-to-face, telephone, and written customer service, and by providing convenient and accessible methods of payment. Annually the Operations Division receives over 40,000 calls, manages mail production of approximately 500,000 bills and notices, responds to approximately 10,000 emails, processes 84,000 in-person payments, and maintains the online payment system with an annual payment volume of 250,000 transactions.

Specific responsibilities include:

Managing the daily activities of the Operations Division:

  • Supervising 16 employees with the assistance of 1 section leader and another Assistant Deputy.
  • Handling routine personnel matters, including scheduling, payroll, hiring, evaluations, disciplinary action, and staff development.
  • Fostering a team atmosphere.
  • Communicating Treasurer's objectives and priorities.
  • Serving as Acting Deputy Treasurer in the Deputy's absence.
  • Initiating and facilitating changes in procedures, policies or systems to improve customer service and data quality and guiding staff through changes.
  • Investigating and resolving complex customer complaints, account errors, and other problems.
  • Communicating issues to senior management that may impact the office or citizenry.
  • Developing, monitoring, documenting, and maintaining internal controls for the Operations Division's activities and alerting Deputy to potential risks.
Developing and overseeing procedures for the billing, receipt and proper application of tax payments:

  • Developing, implementing, documenting and maintaining billing and payment procedures in accordance with State Code and County ordinance.
  • Monitoring and evaluating the overall effectiveness of payment procedures and initiating programs or organizational changes when necessary.
  • Managing billing and mail production, to include monitoring vendor account transactions.
  • Overseeing revenue processing for nearly one billion dollars annually, from multiple payment channels and platforms, ensuring that payments are properly applied to customer accounts and the County's general ledger.
  • Delivering the highest level of customer service in the most efficient manner with the goal of achieving the highest possible collection rate.

Managing relationships with outside vendors and County Agencies:

  • Collaborating with other divisions and agencies to improve citizens' experience with the Treasurer's Office and the County.
  • Providing management oversight and coordinating all information systems projects performed by or on behalf of the Operations Division and initiating improvements.
  • Establishing collaborative partnerships between the Operations Division and stakeholders including vendors and County agencies and supervising the efforts of divisional and cross-divisional workgroups.
  • Coordinating the division's document retention efforts in accordance with State Code and County ordinances.
Other duties include:

  • Modeling excellence and representing the Treasurer's Office in a positive, professional manner in all interactions with the public, staff and agencies.
  • Analyzing division operations and recommending to the Deputy areas and methods for process or system improvement.
  • Collaborating with and advising the Deputy for Operations on matters of planning, personnel, and divisional structure.
  • Supporting the Deputy in preparation of budget requests and assisting the Deputy in preparation and execution of training programs for division staff.
  • Earning and maintaining Deputy Certification through the Treasurer's Association of Virginia.
  • Undertaking other responsibilities assigned by the Deputy.
The ideal candidate for Assistant Deputy of Operations is a collaborative, creative manager who embraces technological and cultural change.

Selection Criteria
Minimum: Bachelor's degree in Public Administration, Business, or other related area, plus significant experience in customer service and/or other related program administration work.

Substitution: Additional qualifying experience may be substituted for the education requirement on a year-for-year basis.

Licenses/Certifications: Must achieve Master Governmental Deputy Treasurer certification by the Treasurer's Association of Virginia within two years of assignment and must meet the continuing education requirements to maintain certification.

Desirable: Preference may be given to candidates with a Master of Business Administration degree or closely related degree and significant experience in one or more of the following:

  • Monitoring and evaluating the work of professional and clerical staff;
  • Receiving local government revenue;
  • Monitoring and evaluating customer service processes;
  • Managing process improvements;
  • Designing, implementing and monitoring internal controls, and leveraging technology to support these efforts; and
  • Bilingual (English/Spanish).

Special Requirements
The Arlington County Treasurer's Office is committed to the health, safety and wellness of all staff. In support of that commitment, all current and newly hired employees are required to provide proof of COVID-19 vaccination. For those qualified employees with a disability or sincerely held religious belief which prohibits them from receiving a vaccine, please contact the attorney for the Arlington County Treasurer by emailing to request a reasonable accommodation. Adherence to this policy is a condition of employment.

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