Library Services Manager

Washington, DC
May 07, 2022
May 27, 2022
Full Time

AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence and nearly 38 million members, AARP strengthens communities and advocates for what matters most to families: health security, financial stability and personal fulfillment. AARP also produces the nation's largest circulation publications: AARP The Magazine and AARP Bulletin.

The Library Services Manager manages, conducts, and collaborates to provide high-quality secondary research that conveys key insights to help the organization make strategic decisions. The Manager leverages research tools, provides guidance and training on the use and availability of library resources and research capabilities. This role builds relevant collections and resources to support and deliver research insights and inform organizational needs and promotes the library and its services. The Manager evaluates and integrates new or existing technologies into library operations and highlights emerging technology trends to increase awareness of digital access and promotes digital literacy. The Manager collaborates with leadership and stakeholders to translate and integrate secondary insights into key projects and strategic plans.


  • Establishes a working relationship with key AARP internal clients and issue area groups and develops subject matter and resource expertise.
  • Manages secondary research projects with broad Association impact. Develops and manages project work plans, selects appropriate information sources and identifies new sources when necessary, and frequently collaborates with staff from other departments. Collaborates with colleagues to include additional insights from syndicated resources and databases.
  • Continually monitors the information needs of AARP issue areas and clients to identify unmet research services, and researches and recommends materials or strategies to meet those needs. Monitors, evaluates, and recommends new information resources and delivery formats, including managing content for several internal newsletters. Proactively assesses the ROI of various deliverables, and adjusts level of effort, design and output, and distribution.
  • Works collaboratively to develop high impact deliverables for use both internally and externally, when appropriate. Conveys findings through written or oral reports, abstracts, summaries, charts, graphs, or other products, depending on client preference.
  • Manages ad hoc research projects in addition to projects from assigned issue and client groups. Participates in environmental scans to identify new offerings and services to increase relevance among the segments. Identifies, synthesizes, and analyzes timely and authoritative information and data, and customizes the findings to meet client's requirements, including report compilations, written executive summaries, memos, presentations, or other formats required by clients.
  • Helps to manage, contribute, and share impactful insights via the Knowledge Management System. Manages multiple vendor relationships and negotiate contracts as appropriate.
  • Provides and/or arranges training in the use of Library resources and services, to facilitate independent research via desktop applications and online apps. Also, provides services in the physical library at the Reference Desk and via the Ask a Librarian form. Contributes and participates in the planning, communicating, and executing of Library promotional events.


  • Completion of a Master's degree in Library/Information Science from an ALA-accredited program, and 8+ years of professional experience.
  • Expertise in creating complex search strategies and searching major commercial database services such as Lexis-Nexis, Westlaw, EBSCOhost, ProQuest, and Factiva.
  • Ability to work both independently and within a team-oriented structure, and in a high-production work environment.
  • Demonstrated ability to synthesize and provide actionable insights and information.
  • Strong consulting/relationship management skills.
  • Experience leading group projects that result in new or enhanced products and services.
  • Excellent interpersonal, presentation and writing skills.
  • Expertise in using Microsoft Word and PowerPoint.
  • In office/open office environment with the ability to work effectively surrounded by moderate noise.

Flexible Work Arrangement (FWA)

AARP observes Mondays and Fridays as telecommuting workdays, except for essential functions. Remote work and telecommuting can only be done within the United States and its territories.

Compensation and Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

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