Senior Director, Software Engineering (Re-Imagined Servicing)

Capital One
Montpelier, VA
Jan 28, 2022
Jan 30, 2022
Full Time
West Creek 1 (12071), United States of America, Richmond, VirginiaSenior Director, Software Engineering (Re-Imagined Servicing)Are you a creative, highly technical engineer with strong business acumen? Do you enjoy leading others into the unknown in search of differential possibilities? Are you excited about bringing about disruptive innovation? Are you ready for a multi-year journey to help lead re-imagining and transforming our Servicing Strategy and create the technology platform that's required for it?As Tech leader, you will partner with Product and Strategy in breaking ground on providing our customers with amazing, proactive and connected experiences both on existing use cases and with provision for growth and evolution of our business. You will provide engineering thought leadership while motivating a growing number of teams to trail blaze where they've not gone before. You will lead in building secure, efficient, performant and scalable solutions in an iterative, high-quality manner.As you deliver on re-imagined solutions, you will also nurture an inclusive, enabled, and engaged culture that unleashes your teams to focus on tech solutions. You will forge strong relationships across Channels, Card, and Capital One to facilitate your scope and contribute back horizontally to help your peers across the company. You will encourage innovation, implementation of cutting-edge technologies, inclusion, outside-of-the-box thinking, teamwork, self-organization, and diversity of thought.What you will need to bring for this position:Highly technical background as a software engineer with progressive advancement as an engineering people leaderA background in enterprise scale software systems and cloud based computing (AWS preferred)Passion for disruptive innovation, creativity and solutioning beyond the confining walls of what's been done beforeExperience with workflow, rules engines, machine learning and other enabling technologiesA full stack of experience from front end through to databases, messaging systems and real-time distributed processing, with at least some recency in modern cloud native solutionsStrong people skills founded on trust and people investmentsFlexibility to learn and throw away while optimizing and leveraging lessons learnedThe ability to thrive in a fast moving, ambiguous and consensus driven environmentPast experience in customer servicing technology or delivering disruptive innovations in a startup environment is a plusResponsibilities:Evangelize the tech principles and outcomes in delivering re-imagined, cross channel, proactive and connected experiences to our customersNurture and grow tech leadership on your team to scale leveragePartner with your Product, Strategy and other counterparts in a feedback valued, consensus driven environmentAttract, recruit and grow diverse talent focusing on inclusion and belonging to build trustMaintain a high bar for security, efficiency, resilience, and quality even as you deliver in small, quick iterationsUnderstand, champion and implement Enterprise and Card-wide initiatives into your team's tech deliveryCreate and adopt and measure metrics that outline success Provide transparency to your associates/peers/counterparts incorporating their feedback into your leadershipInvolve yourself in horizontal Card and Enterprise initiatives to support overall organizational leverageChampion your team's needs and clear obstacles while minimizing disruption to your team Basic Qualifications:Bachelor's DegreeAt least 9 years' experience in software engineering developmentAt least 7 years' experience building and leading engineering teamsPreferred Qualifications:Master's Degree15+ years' experience in software development8+ years' experience in Agile practices8+ years' experience building software in an enterprise environment3+ years' experience with Amazon Web Services Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).