Location General Manager

Towson, MD
Jan 28, 2022
Jan 30, 2022
Full Time
7118 - Laurel - 8800 Freestate Dr, Laurel, Maryland, 20723CarMax, the way your career should be! SUMMARY :The Location General Manager (LGM) has ultimate responsibility for store operations of one or more assigned locations. The LGM creates an exceptional associate and customer experience aligned with CarMax culture. ESSENTIAL DUTIES AND RESPONSIBILITIES :Management of total store operations including associate development, profitability, customer satisfaction with a concentration on the sales process and budget managementUtilizes reports, analyzes information, and monitors trends to identify opportunities in the business Displays financial responsibility through P&L management Identifies opportunities to reduce waste; identifies process improvements that are value added for customer and associate experienceInterviews, hires, trains and promotes associates to support store operations and company growthEnsures positive associate engagement and associate development through timely and effective feedback, to include individual meetings, file reviews, performance management, and the Annual Performance Review (APR) process Leads senior management team in setting strategy for the store and provides vision, direction, and motivation to teamChampions and implements both company and store initiatives for consistent execution and continuous improvement Manages daily store operations by interpreting, communicating and executing policies and proceduresResolves customer and associate issuesFacilitates and participates in meetings and conference calls Qualifications: Multi-task in a high energy, fast-paced work environmentSpeak, listen, and write effectively in dealings with customers and associates across departmentsRead, interpret, and transcribe data in order to maintain accurate recordsMake independent judgments regarding critical business decisionsIdentify business opportunities and suggest improvements Education and/or Experience: 5+ years management experience, retail management experience preferredCompletion of CarMax provided trainingBachelor's Degree a plusIntermediate PC skills Work Environment: Combination of both indoor and outdoor environment, including working at times in noisy and/or inclement weather conditionsRotating schedule with shifts that will include nights, weekends, holidays, 12 hour days Occasional travel for meetings, training, and special assignmentsFlexibility to work at multiple locations or relocate Wear CarMax clothing (acquired through the company) at all times while working in the store About CarMax CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For(R).CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

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