Assistant Store Manager

Columbia, MD
Jan 28, 2022
Jan 30, 2022
Full Time
General SummaryThe Assistant Store Manager assists and performs the following functions alongside store management: customer service, merchandising, omni activities and all inventory related actions to drive sales and results. As ambassadors to the brand, we are dedicated to providing a shopping experience that satisfies the functional and emotional shopping experience of the customer. Demonstrates behaviors that align with the company values of Accountability, Collaboration, Humility and Passion. The Assistant Store Manager partners with the management team to understand daily/weekly/monthly store priorities. They participate in and support merchandise placement, fulfillment and store recovery. Assistant Store Managers participate in monitoring associate compliance to all company policies and procedures, adheres to Asset Protection standards and assists in assigned projects and tasks to support service levels which include opening and closing the store.Reports to: Store Manager and/or Co-ManagerEssential Duties and Responsibilities: Elevate In-Store Experience by modeling CEL behaviors, coaching associate behaviors to achieve store goals and responding to customer requests and/or feedback with a high sense of urgencyEnsures customers have a positive experience by maintaining DSW store standards. Ensures all tasks are completed related to daily open/close, including store cleaning, recovery and maintenance standardsAchieves and exceeds metric based goals by reviewing, understanding and clearly communicating daily/weekly/monthly goals. Able to clearly communicate business trends to SM/MLReviews daily communication; plans and assigns tasks throughout the day/week/month and follows through with required actionsPerforms other duties as assigned by the Store Manager or other leaderIncrease sales and success by maintaining sales floor and stockroom, enable the flow of merchandise to ensure an appealing experience to consumersSupervises Leads (and may participate) in the planning and execution of all inventory management related activities including but not limited to; freight receipt, placement, markdown and MOOSResponsible for all omni activities in store including but not limited to Charge/Send, BOPIS/BOSTS, DeliveryLeverage inventory reports to maximize productivity and merchandise presentation on the sales floorResponsible for ensuring a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularlyMaintaining supply inventory to ensure a successful floor moves, markdowns and fulfillment in areas of stockroom, cashwrap, clearance and non-sales areasPerforms, maintains and completes all information related to audits, donations, transfers, mismates, damages, etc.Supports the Store Manager in bringing DSW's Mission, Vision & Strategy to life in the storeWork closely with the Store Manager to understand and follow policy and procedureAssists the Store Manager and other leaders in recruiting, interviewing and onboarding of candidatesSupports team by training, coaching, directing associates and communicates development feedback of others to the management team in an efficient mannerAssists the Store Manager in resolving associate relations mattersParticipates in the Performance Review process by writing and conducting Associate and Leads performance reviewsSupports team in managing payroll and associate timekeeping activitiesRecognize associates through our company recognition toolsRequired Skills and Competencies: Excellent customer service by exhibiting a positive mindset and enthusiasmAbility to manage in ambiguous situations to resolve internal and external conflictAbility to develop collaborative working relationshipsAbility to recognize what is critical and take actionGood verbal and written communication skillsProven ability to train, coach, develop and motivate othersAbility to hold team accountable to time bound expectationsTime managementProfessionalismAble to work overnight or early morning shiftsProficiency in base computer use, including Microsoft OfficeExperience: Minimum 2 years retail experiencePreferred Qualifications: Some college preferredMinimum high school graduate or equivalentStarting Payrate From $19.00-$23.00 (based on work experience).Job Type: Full-timePay: $19.00 - $23.00 per hourBenefits:Dental insuranceEmployee discountHealth insurancePaid time offSchedule:8 hour shiftDay shiftHolidaysMonday to FridayNight shiftOvertimeWeekend availabilityCOVID-19 considerations:Customers and Employees required to wear a mask.Work Location: One location

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