Store Manager

Two Farms, Inc. (dba Royal Farms)
Towson, MD
Jan 25, 2022
Jan 30, 2022
Full Time
Store ManagerJob purpose: The primary purpose of the Store Leader position is to be a profitably lead the day-to-day operations of a Royal Farms store. The ideal candidate for the Royal Farms team would be a person who would create a positive store culture by treating employees fairly and with respect.Additionally, they would be self-motivated, dependable, and able to work effectively in a fast- paced environment while maintaining 100% total customer focus and operational excellence.Duties and responsibilities: Ensuring that every customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging customers, maintaining outstanding standards, product knowledge and all other components of customer serviceRespond to customer requests in a timely mannerSupport and follow all safety and loss prevention initiativesBuilding an effective retail team through, training and development; supplying meaningful and timely performance feedbackImplement strategy to maintain operational excellence and consistency in store cleanliness, customer service, food safety, merchandising, and just in time replenishmentMonitor and analyze business processes and results to profitably achieve Royal Farms goalsAdhere to the execution of established Royal Farms rules, policies, procedures, and systemsEnsure the proper execution of all Royal Farms marketing programsConnect with the community in which we operate to establish positive relationships, development and store successKeep the Royal Farms brand top of mind in every decision you make about the companyProvide leadership to their retail team members to ensure a pleasant customer service experience.Respond to customer's needsSolicit customer feedback through various communication vehiclesDevelop and implement a strategy that will consistently meet the expectations of all customersConduct meetings with retail team members and encourage on-going open communication, feedback and follow-up Highly effective communicationEnsure the proper execution of all Royal Farms marketing programsEnsuring the compliance of Royal Farms' policies, procedures, and systems (people, safety, assets, etc.)Resolution oriented in all Employee Relations (ER) activities; provides ER assistance to StoreLeaders; is proactive in addressing ER needs * Ensuring the compliance of Royal Farms' policies, procedures, and systems (people, safety, assets, cash, etc.)Complete other tasks as assignedJob Type: Full-timePay: $50,000.00 - $65,000.00 per yearBenefits:401(k) matchingDental insuranceDisability insuranceEmployee discountFlexible spending accountHealth insuranceLife insurancePaid time offPaid trainingReferral programRetirement planVision insurancePhysical Setting:Quick service & fast food restaurantSupplemental Pay:Quarterly bonusLicense/Certification:Driver's License (Required)Shift availability:Day Shift (Required)Night Shift (Required)Overnight Shift (Required)Work Location: Multiple Locations