Peregrine Salisbury
Salisbury, MD
Jan 24, 2022
Jan 30, 2022
Full Time
POSITION SUMMARY: As the primary first point of contact at the community for our customers through telephone or in-person interactions, the Receptionist provides exemplary customer service in a friendly and professional manner. This position is responsible for graciously greeting community visitors, addressing the questions or concerns of prospective or current residents and families, and providing support to community relations and the business office.QUALIFICATIONS REQUIRED: A cents € cents High school diploma or general education degree (GED) preferred. A cents € cents Previous experience answering telephones and/or in a customer service position preferred. A cents € cents Experience with operating office equipment including phone systems, emergency call system, monitoring board or beeper, photocopier, and the ability to quickly learn new systems preferred. A cents € cents Compassion for and desire to work with the elderly Required. A cents € cents Working knowledge of computers including Excel, Word, and MS Office required.RESPONSIBILITIES: A cents € cents Create a positive, comfortable, inviting experience for visitors and residents by managing the lobby experience A cents € cents Monitor and ensure desk and lobby are clean and neat. A cents € cents Answers incoming telephone calls in a cheerful and marketing-oriented way, determines purpose of callers, and forwards calls to appropriate personnel or department. A cents € cents Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable. A cents € cents Answers general questions about the community and provides callers with address, directions, and other information and refers other specific questions to appropriate staff. A cents € cents Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel. A cents € cents Receives, sorts, and routes mail, and maintains and routes publications. A cents € cents Distributes written communication, accepts, and signs for deliveries. A cents € cents Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming faxes. A cents € cents Creates and prints fax cover sheets, memos, correspondence, reports, and other documents as requested. A cents € cents Performs other clerical duties as needed, such as filing, photocopying, and collating. A cents € cents Collects rent checks from residents and family members and provides needed information to bookkeeping for billing. A cents € cents Assist in processing new resident and employee documentation as requested. A cents € cents Assist in processing payroll, accounts payable, accounts receivable, and other bookkeeping functions as requested. A cents € cents assist in maintenance of resident and employee files and documentation while maintaining confidentiality as requested. A cents € cents Promote and encourage residents to participate in activities. A cents € cents Ensures that residents and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals' needs and rights. A cents € cents Maintains a valid driver's license for car travel as needed. A cents € cents Attend all required in-service trainings. A cents € cents Performs all other duties as needed or requested by supervisor.LEADERSHIP: A cents € cents Ability to speak intelligently about Peregrine and of assisted living programs. A cents € cents Is resourceful and strong problem-solver. A cents € cents Maintain strong organizational and follow-up skills and the ability to manage multiple priorities. A cents € cents Support the community in infection control procedures. A cents € cents Maintain a high level of confidentiality regarding residents, staff, and the community. A cents € cents Maintain flexible work schedule to be available to work evenings, nights, weekends, and holidays as needed. A cents € cents Follow The Peregrine Way and Peregrine Senior Living policies and procedures.PHYSICAL/SENSORY REQUIRMENTS: A cents € cents Ability to exert 20-50 pounds of force occasionally and/or 10-25 pounds of force frequently and/or up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. A cents € cents Must be in full compliance with all regulatory required vaccinations (including COVID19, MMR, etc).OSHA CLASSIFICATIONS: A cents € cents Potential for exposure to bloodborne pathogen

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