Host/Hostess

Employer
PLANTA Restaurants
Location
Bethesda, MD
Posted
Jan 28, 2022
Closes
Jan 30, 2022
Ref
336069419
Hours
Full Time
PLANTA is building a team of inclusive, strategic and dynamic individuals that embody a leadership style that promotes equity, productivity and workplace satisfaction. Our mission is to MAKE AN IMPACT. We achieve this through our dynamic team composed of champions across all realms of the hospitality industry - from creative and marketing to culinary, beverage and beyond creating the ultimate guest experience.Our love for hospitality extends further than our dedication to creating amazing guest experiences; it's our duty to develop our team of professionals to become the next industry leaders; it's our quest to find the finest ingredients; it's our social responsibility to become a more sustainable organization every day.What you will find at PLANTA is passion without pretense; a unique group that loves coming to work every day, shouts good morning, rolls up their sleeves and works together to create innovative techniques to redefine hospitality.CONCIERGEReporting to the Venue Leadership Team, the Concierge ensures that our guests have a pleasant and memorable dining experience from the initial impression to the fond farewell. This individual understands above and beyond service and ensures guest satisfaction is the highest priority. They work as a team, to maximize service revenues by accommodating guests, reservations and walk-ins in a strategic manner. They are expected to greet all guests with enthusiasm, be well informed in all aspects of our offerings and provide our guests a world-class experience.WHAT'S ON YOUR PLATE: Champions the brand's vision and values and contribute to a culture of positivity and high standards where all employees CHASE perfection in everything they doCreate an environment that is warm, welcoming and filled with positivity for guests and employeesUphold our standards at all times and treat everyone with courtesy and respectWarmly and graciously greet all incoming and departing guestsSeat guests proactively, promptly, with genuine care to attention and detailActively communicate with the Leadership team any issues or potential concerns relating to seating, guest experience or the ability of staff to service the business of their sectionPrepare and present all pre-shift notes for upcoming service (ie. PX's, celebrations, etc.)Operate and maintain reservations systems and assign reservations daily on SevenRooms that is logical and appropriateUpdate reservation system with guest information and detailsAnswer incoming calls, reservations and administer call backsAdvise colleagues of guest special occasions, unique celebrations, concerns for allergies or other service needs which require special attention, once knownRelaying the necessary information in regards to allergies and guest requests to management, respective captain, and kitchenConstant communication with captains and management to ensure out times are provided, guests are dining within appropriate times, and resets are completed in an efficient mannerEnsure opening, closing and weekly checklists are being used and all tasks on said checklists are being completedEnsure that all areas of the restaurant under Concierge's purview are well maintained and kept clean at all times including the concierge stands, all front entrance windows, floors and mats, mirrors and chrome, and washroomsCommunicate with leadership on any need to know information regarding restaurant or Concierge specific needs.Complete any additional tasks assigned to the Concierge team such as MyCheck integration or take out order managementINGREDIENTS YOU'LL BRING TO THE TABLE: Fully understand and embody PLANTA's can-do attitude, demonstrating a level of passion and dedication where no task is beneath you.1-2 years' experience in a similar, fast paced environment with similar standardsExperience using reservation systemsWell-spoken and excellent communication skillsHumble and relatable with a confident attitudeRemain highly detailed at all timesRespectful and professional with all interactionsProactive in understanding guests' needsCreativity in finding solutions to provide guests an exceptional experienceAbility to ease conflict and resolve issuesTeam oriented with capability to work in a high stressed environmentHigh organizational skills and ability to prioritizeProfessional appearance appropriate for a premier restaurantResults-oriented and impeccably organizedDegree/ Diploma in Hospitality, WSET, Prud'homme or equivalent considered an assetFull time flexible hours are required (days, nights, weekends, holidays) or as agreed with your hiring managerWHY YOU'LL LOVE WHAT YOU DO WITH PLANTA: Opportunities to grow and develop your career with our ever growing companyMentorship and guidance by top hospitality professionals in the cityEmployee discounts for ClassPass and Equinox MembershipsMedical and dental benefits for eligible employeesDiscounted Pet Insurance Available50% Discounts at all full service PLANTA wide concepts**Shift meal provided**At PLANTA we do not tolerate any form of discrimination in the workplace, including during the recruitment stages. As such, all applications are viewed by our diverse recruitment team that uses a holistic and equitable approach. PLANTA is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations in accordance with the Americas with Disabilities Act during the application process are available upon request.Job Types: Full-time, Part-timePay: From $17.00 per hourBenefits:Dental insuranceEmployee discountHealth insurancePaid time offVision insuranceSchedule:Day shiftHolidaysNight shiftWeekend availabilityWork Location: One location

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