Network Support Administrator I

Washington, DC
Jan 28, 2022
Jan 30, 2022
Full Time
The United Food and Commercial Workers Union is seeking a Network Support Administrator I for our Information Technology Department.The Network Support Administrator I is responsible for providing organization-wide network support, assisting in the administration of the UFCW Network, and installing, configuring, and troubleshooting various components of the network. (For the purposes of this job description, the "Network"A' includes but is not limited to computer workstations, laptops, printers, network switches, servers, storage area networks, mobile devices, telecommunications equipment, network routers, applications software, and cabling).ESSENTIAL DUTIES AND RESPONSIBILITIESPerforms basic network troubleshooting to isolate common network problems.Performs a series of daily maintenance checks to ensure the network is functioning properly.Resolves any discovered conflicts where qualified and reports the problem or resolution to the Coordinator of Technical Services.Diagnoses, documents, and resolves any network, equipment, or application problems reported by network users and remote users; provides follow-up assistance to the user, or forwards analysis of the problem to other staff members of Information Technology as needed.Assists in the configuration of computer workstation hardware and software including: desktops, laptops, telephones, wireless communication devices, printers, and associated peripherals.Deploys all desktops, laptops, telephones, wireless communication devices, printers and associated peripherals.Responds to questions users may have regarding access and use of all resources of the network. Also assists in user training and orientations.Assists with assigning rights and security to network groups and network resources; establishes new and modifies existing users, environments, and directory structures within the network directory.Assists in disseminating network and application information through both formal and informal education structures.Assists in developing application and operational solutions with other Information Technology personnel.Assists in the review, evaluation, and testing of future network applications as decided by the Coordinator of Technical Services. Research and orders approved software and equipment for network users and Network Support.Maintains the security of UFCW operations by keeping information confidential.Maintains technical proficiency by participating in continuous learning.Duties, responsibilities and activities may change, or new ones may be assigned at any time, in the UFCW's discretion. UFCW employees function as a team and, occasionally, and on a temporary basis, employees may be required to perform tasks usually performed by others. This might occur if a team member is absent or unavailable to complete a project and the team is responsible for the deadline. Because employees are required to work as a team, you are required to step up and fill in for a team member who is absent or needs assistance from time to time.QUALIFICATIONSEducation: Associate degree or higher in Computer Science or related field preferred.Network Experience: A working understanding of TCP/IP network concepts and application compatibility is essential.Application Experience: At least three years' experience working with current Windows desktop operating systems. A working understanding of Windows Servers and Active Directory. Required one-year hands-on experience with Microsoft 365 Suite.User Interface Experience: Demonstrated ability to interact with a diversified user community and ability to handle difficult situations in a timely and professional manner.Ability to comprehend vendor technical manuals.Ability to communicate with vendors in describing technical problems, and to document various solutions proficiently.Ability to present information and respond to questions from groups or individuals.Ability to work without direct supervision.Ability to respond, prioritize, and execute numerous tasks at once.COMPENSATIONThe UFCW provides a very generous benefits package, including:Comprehensive health insurance coverage.Life insurance provided with ability to purchase supplemental life insurance at favorable rates.Retirement Savings Account.401(k) plan with employer matching.Pension plan.Dependent care reimbursement account program.Health care reimbursement account program.Transportation program benefits.Three weeks of paid vacation, 12 days of paid short-term sick leave, Extended Sick Leave program, paid parental leave.Prepaid Legal Plan (for DC/MD/VA only).DURATION: Full-time position; posting closes when position is filled.UFCW is an equal opportunity employer. Women and people of color are encouraged to apply. Reasonable accommodations will be provided pursuant to the Americans with Disabilities Act (ADA).XJ6