Hotel Front Desk Clerk

Employer
Comfort Suites Fredericksburg South
Location
Fredericksburg, VA
Posted
Jan 25, 2022
Closes
Jan 30, 2022
Ref
336081072
Hours
Full Time
We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.ResponsibilitiesPerform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates and amenitiesRespond to clients' complaints in a timely and professional mannerLiaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needsConfirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guestsUpsell additional facilities and services, when appropriateMaintain updated records of bookings and paymentsSkillsWork experience as a Hotel Front Desk Agent, Receptionist or similar roleExperience with hotel reservations softwareUnderstanding of how travel planning websites operate, like Booking and TripAdvisorCustomer service attitudeExcellent communication and organizational skillsJob Type: Full-timeSchedule:Weekend availabilityEducation:High school or equivalent (Preferred)Experience:Hotel & Accommodations Guest Services Staff: 1 year (Preferred)Hotel experience: 1 year (Preferred)Work Location: One location