Customer Service Specialist

West Shore Home
Salisbury, MD
Jan 24, 2022
Jan 30, 2022
Customer Service
Full Time
West Shore HomeA' (R) is growing at an explosive rate! For our Regional Customer Service Specialist role, we are searching for an independent worker who excels at building relationships with our customers and actively works towards resolving their questions/issues. This specialist will ensure that each interaction with West Shore Home exceeds expectations, delivering a truly 5-star experience.Regional Customer Service Specialist Candidates: Excel at critical thinking, act as an investigator to get to the bottom of our customers needsHandle both inbound and make outbound calls each day to existing customersEstablish long-term, lasting relationships with our customer baseUse product knowledge to resolve issues through questioning and trouble-shooting techniques.Are accountable for working in Salesforce, ordering necessary parts through manufacturers, and scheduling service visits.Interact with manufacturers to trouble-shoot and resolve issues.Regional Customer Service Specialist Candidates: Must be willing to work full-time from our Greenville officeThrive off independent work with minimal supervision and high accountabilityPossess the ability to work quickly and efficiently while multitaskingEmbody the mission and spirit of West Shore Home in communication with customersWest Shore Home is changing the way everyone looks at the home improvement industry. Are you the next professional ready to create change in a highly-productive work environment?It is the policy of West Shore HomeA' (R) to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.JL-003264Job Type: Full-timePay: $20.67 per hourBenefits:401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offVision insuranceSchedule:Day shiftMonday to FridayWork Location: Multiple Locations