Senior Technical Support Specialist
Overview:Senior Technical Support SpecialistThe Senior Technical Support Specialist identifies, analyzes and develops solutions to meet information system requirements, and develops tools for support of desktop systems and users. The incumbent is responsible for the installation, repair, and maintenance of personal computers, peripherals, and related systems. The incumbent will also upgrade existing systems, answer helpdesk calls, and assist users with hardware, software and network issues. Works directly for the Manager, IT Service Center, and assists with the care, troubleshooting, and maintenance of systems within the Virginia Hospital Center - Arlington user community. Responsible for daily help desk and field service operations ensuring on-going support services in a 24x7 operational environment. This position reports to the Manager, IT Service Center. There are NO management, supervisory, team leadership requirements for this position.The incumbent receives supervision and general guidance from the Manager, IT Service Center. The Technical Support Specialist is expected to work well in a team-oriented environment.Come join a hospital dedicated to you and your career!Virginia Hospital Center (VHC) is a 437-bed nationally recognized Hospital and teaching facility that has been delivering high quality care to the Washington, DC metropolitan area for over 75 years. VHC is a proud member of the Mayo Clinic Care Network (a national network of independent healthcare organizations), a designated Level II Trauma Center and a recognized Magnet Facility by the American Nurses Credentialing Center. We are proud to announce that the Leapfrog Group has awarded the hospital with an 'A' grade in Hospital Safety for the 19th year in a row, achieved an Outstanding Patient Experience AwardA$ cents A cents € zA' cents for the 10th year in a row and has ranked Number 2 in "Best Hospitals"A' in the Washington, DC area by US News and World Report's 2021-2022 rankings. At VHC we are always striving to provide continued excellence and growth for our employees as well as top notch care for our patients.Qualifications:Associate's Degree in Information Systems, Systems Engineering, Computer Science, Business Administration or related field, or equivalent experience.Five years of Information Technology experience required.Two years of Help Desk experience required.Some experience in the Healthcare Field preferred.Responsibilities:Resolve computer data, networking, printing, hardware and software related issues through in-depth troubleshooting and technical assistance.Create and modify technical support and training documentation.Must have detailed knowledge of TCP/IP; subnetting, and troubleshooting skills with nslookup, traceroute, and PING are prerequisites for success.Ability to install, troubleshoot, and correct system problems with Microsoft Operating Systems such as XP Professional, Windows 2000, 98 and 95.Efficient in Ghost imaging and reloading the client data by following the established processes.Roll out new applications and operating systems. Upgrading hardware/software as necessary.Benefits:Paid Major HolidaysGenerous Paid Time Off / VacationSick TimeHealth InsuranceDental InsuranceFlexible Spending Accounts (FSA)Health Savings Account (HSA)Health Fitness & Education Class DiscountsEmployee Wellness BenefitsHospital Discount for Employees and FamilyVHC Retirement ProgramTuition ReimbursementFree onsite parkingCommuter BenefitsCareer CoachingFamily Leave401(k) + Matchand much more!