IT Project Manager - CRM

Fairfax, VA
Commensurate with education and experience
Jan 29, 2022
Apr 26, 2022
Full Time
IT Project Manager-CRM George Mason University Information Technology Services (ITS), located on the Fairfax, VA campus, invites applications for an IT Project Manager-CRM position within the Enterprise Service Delivery, Portfolio and Project Management Office (PPMO) team. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment. About the Position:The IT Project Manager-CRM will work as part of the PPMO team providing IT Project Management and Business Analysis support and guidance for Information Technology Projects focusing on Customer Relationship Management (CRM) related to Mason's Salesforce platform. The IT Project Manager-CRM will lead Information Technology projects while fostering business relationships with project stakeholders and ITS customers across the University.They will be a key contributor to the Mason's Salesforce governance framework by managing and maintaining the Salesforce implementation roadmap and helping to facilitate decision-making and ensure overall project goals are met. The successful candidate will lead IT projects, in particular those within the scope of Customer Relationship Management / Salesforce within the Mason environment.The IT Project Manager-CRM works with other project managers to manage IT projects using the IT Project Management Framework and serves as a liaison of the ITS organization, assisting with the capture of portfolio and project lifecycle information using project templates, monitoring the progress and deliverables in the IT Project portfolio, preparing communications, and assisting ITS Portfolio Owners.Responsibilities:Lead ITS project management of Salesforce CRM and Salesforce-related projects through the project management lifecycle;Complete all project-management related documentation and deliverables;Contribute to the Salesforce governance framework, helping to facilitate decision making and ensure overall goals are being met;Manage and maintain the Salesforce roadmap and its implementation;Develop and manage relationships with ITS customers;Develop, monitor and manage the project schedule;Work with ITS and functional office staff to help gather requirements for their IT projects; andResearch potential solutions and gather information from applicable ITS areas.Required Qualifications:Bachelor's degree in business, computer science, information technology, or a related field or an equivalent combination of education and experience;Some experience (typically 1+ years) experience with Customer Relationship Management (CRM) solutions or related knowledge;Demonstrated working experience in a project/based environment;Strong written and verbal communications skills-the ability to craft and deliver a message to audiences ranging from staff to executive level management;Knowledge of and experience with an IT project management lifecycle;Proficiency with Microsoft Office applications (Word, PowerPoint, Excel);Experience with identifying, capturing, and developing user requirements and analysis;Experience with Microsoft SharePoint, Microsoft Project, or other project-management related software;Experience developing and fostering customer relationships; andExcellent attention to detail and superb organization skills.Preferred Qualifications:Experience in a university/higher education IT environment;Working knowledge of Information Technology Infrastructure Library (ITIL) service management and related concepts;Experience with cloud-based software as a service (SaaS) platform such as Salesforce and platform as a service (PaaS) such as AWS;Project Management Institute (PMI) Project Management Professional (PMP) certification; andITIL Certification (Foundation or above).Salary is commensurate with education and experience.George Mason University is a great place to work where employees are given an opportunity to develop skills and expand horizons. We have tuition waivers; telecommuting (typically one day a week) and flextime schedules; facilities that will meet your physical fitness needs; and the campus environment is dynamic and ethnically and culturally diverse.

For full consideration, applicants must apply by February 28, 2022 for position 02987z at; complete and submit the online application; and upload a cover letter, resume, and a list of three (3) professional references. References must include name, email address and phone number.

"Great Careers Begin at Mason! George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report "Up and Coming" spot for national universities and is recognized for its global appeal and excellence in higher education.Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at!George Mason University, Where Innovation is Tradition."

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

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