Westat is currently seeking helpdesk agents to work Monday through Friday (9:00 am - 5:30 pm) to support our respondents with research surveys for our Rockville, MD office. A successful candidate must have demonstrated technical customer support experience responding to phone calls, email, and voicemail.

Job Responsibilities: 

• Answer technical calls, emails and voicemails.
• Solving or troubleshooting problems that relate to the technical support of hardware and data transmissions.
• Answer procedural questions and document issue details into customized tracking systems.
• A strong understanding of Microsoft Office and current operating systems, browsers, and the ability to resolve issues with peripheral devices.

 Minimum Qualifications:

• A High School Diploma or GED is required to apply
• Must have 1-3 years helpdesk and/or customer service experience
• Professional attitude with strong verbal and written communication skills
• Candidates must be able to speak clearly in English and follow established protocols

 Preferred:

• Associates Degree or higher
• Spanish bilingual candidates are encouraged to apply

Protecting the health and safety of our employees and survey participants is a top priority for Westat. Westat requires Westat staff, regardless of work location, to provide proof that they are fully vaccinated against COVID-19 upon hire, and to follow all safety protocols, subject to approved accommodations under applicable law.

Westat is an Equal Opportunity Employer and does not discriminate on the basis of race, creed, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity or expression, or any other protected status under applicable law.