Main Purpose Of Job

The Maryland Department of Health (MDH) is looking for an experienced and self-starting contractual program manager to build and lead web operations and execute the MDH’s vision for transforming its online web presence.  This roadmap includes the improvements of the site governance, taxonomy, and content to provide an improved customer experience.  Candidates will possess prior experience in leading web transformation efforts.  The successful candidate will define a strategy that fully realizes MDH’s vision and then organize around this strategy by building a tactical action plan and roadmap.  Among other things, the roadmap will define and optimize the web team’s intake process, build and lead out a web governance model, execute web projects from end to end, and manage budgets and vendors. This key leadership position works with senior business and technical stakeholders and assumes responsibility for the management, planning and execution of programs and initiatives focused on MDH and MDH administrations websites. The position will develop both short and long-range plans and managing projects at both the high and low level, translating business requirements into broad timelines, tracking project status, timeline and budgets, and providing project reporting.

Job duties include:

• Devise and implement a transformation strategy, tactical action plan, and roadmap that meets MDH’s vision to provide an improved, more customer-centric online user experience;
• Identify and engage with stakeholders and manage stakeholder expectations relating to the web transformation;
• Lead a governance structure, that the program manager creates, to support change management pertaining to MDH’s online presence;
• Monitor site performance and maintain site analytics to inform dynamic design;
• Lead regular content maintenance (e.g., updating info or removing, as necessary); 
• Maintain close communication with site content editors to ensure integrity of navigation and structure of information;
• Conduct training as necessary; and, 
• Other duties as assigned.

This position is eligible for hybrid telework.  Candidate will be expected to be present in office for executive level meetings.  Candidates may telework for 60% of the time, and may be required to be in office for 40% of the time.  

MINIMUM QUALIFICATIONS

Experience: Ten years of experience in administrative staff or professional work. Two years of this experience must have involved one or more of the following: the supervision of other employees, overseeing and coordinating the general operations of a unit, applying rules and regulations, or exercising responsibility for the development of policies or procedures.

Notes:

1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and six years of experience in administrative staff or professional work for the required experience. Two years of this experience must have involved one or more of the following: the supervision of other employees, overseeing and coordinating the general operations of a unit, applying rules and regulations, or exercising responsibility for the development of policies or procedures.

2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 credit hours on a year-for-year basis for the required general experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preferred candidates should possess:

• Information architecture background is a required skills set;
• Experience with SharePoint 2019, including workflow and content management approvals;
• Experience leading a multi-business unit Governance Council;
• Prior experience leading enterprise systems modernization efforts that include a public-facing online presence;
• Strong facilitation, negotiating, and written and oral communications skills;
• Familiarity with desktop publishing and productivity tools, and capable of developing and delivering professional presentation content;
• Self-motivated, and prior demonstrated experience building new programs in large public entities such as MDH;
• Familiarity with Google Analytics and Search Engine Optimization (SEO);
• Basic graphic design skills;
• Basic knowledge of HTML, CSS, Javascript;
• ITIL V3 Foundation Certification; and,
• PMP Certification

All applications must be submitted online by March 3, 2022, at 11:59:00 PM.

Apply to Recruitment#: 22-003184-0001

EOE