Quality Assurance and Compliance Manager

Washington, D.C
Jan 28, 2022
Feb 03, 2022
Full Time

The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers and staff. The CAO organization comprises more than 650 technical and administrative staff working in a variety of areas, including information technology, finance, budget management, human resources, payroll, child care, food and vending, procurement, logistics and administrative counsel.

This position manages the organizational QA and Compliance Programs on an ongoing basis in order to assess quality and consistency in the disposition of transactions, the collection and analysis of information, and other service processes. The QA and Compliance function works across the organization to mitigate risk and promote consistency across the organization in adherence to House standards, policies and procedures; continuous improvement of processes and controls; and effective management of services.

Primary Duties/Responsibilities:
  • Ensuring that a robust, proactive quality assurance framework is established for the organization to identify, assess and mitigate risk, and identify opportunities to strengthen processes to ensure consistency and effectiveness in operations.
  • Ensuring a consistent and objective compliance framework to monitor and report compliance activities and results.
  • Identifying appropriate metrics and enhancing existing metric reporting to be more predictive in nature and create an objective basis for management conclusions around the health of internal processes.
  • Leading and participating in QA roundtables, advising on program execution such as executing testing, analyzing results, communicating findings to management, and obtaining corresponding action plans.
  • Ensuring compliance with the requirements of applicable policies, procedures, and governing documents.
  • Driving consistent view of risks, gaps and necessary mitigation actions resulting from quality assurance activities by partnering with key staff.
  • Engaging with leadership and other stakeholders to effectively and proactively influence policies and standards impacting the organization. Developing internal guidance based on enterprise policies and standards to ensure consistent and appropriate application across the organization.
  • Communicating and engaging with Directorates to develop buy-in with QA and Compliance program requirements and goals.


Conditions of Employment

  • USAJobs Conditions of Employment


  • Bachelor's degree and 5-10 years of relevant governance, risk, control, audit and management experience in a large, fast-paced, results-oriented organization.
  • Experience in performing risk assessments, evaluating, documenting and internal control environment, developing and producing meaningful metric reporting.
  • Ability to identify root causes for recurring issues identified during the QA and compliance processes.
  • Effective partnering skills enabling navigation of the complexities associated with aligning stakeholders, building consensus and resolving conflicts; proven ability to influence peers/stakeholders and representatives across multiple groups.
  • Ability to communicate complex ideas in a clear and concise manner orally and in writing. Capability to influence the opinions and actions of key stakeholders. Experience in effectively interacting with senior management.
  • Highly developed project-management skills; ability to handle multiple priorities in a fast paced environment.
  • Keen attention to detail and thoroughness when performing work.
  • Strong decision-making qualities: proven ability to lead others, manage and develop team members.
  • CPA, CGFM preferred.