Customer Service Representative

Marathon TS
Alexandria, VA
Jan 22, 2022
Jan 29, 2022
Customer Service
Full Time
Marathon TS is looking for a Program Support specialist for our FEMA RiskMAP contract. The candidate will assist in addressing questions, provide guidance, as well as perform risk assessment analyses to determine homeowners' flood insurance requirements through the Letter Of Map Amendment process. This position will assist stakeholders in FEMA's FMIX contact center, requiring computer proficiency, interpersonal skills, a strong sense of customer service, strong verbal and written communication skills, and the ability to speak clearly on the telephone. The preferred candidate has the ability to read, use, and interpret National Flood Insurance Rate Maps (FIRMs) and experience using an engineering scale. The applicant must be able to prioritize their work and enter data accurately in a fast-paced environment. Must have strong analytical and people skills. The ideal candidate will be a strong team player with attention to detail.Required SkillsA' . Associates Degree or equivalentA' . The candidate must have a strong sense of customer serviceA' . The candidate must exhibit good listening, problem-solving skills, and analytics skillsA' . The candidate must exhibit strong verbal and written (business) communication skillsA' . The candidate must demonstrate the ability to read, use and interpret maps.A' . The candidate must be able to multi-task and have the ability to work in a fast-paced team environment.A' . The candidate must demonstrate computer literacy as well as good data entry and typing skills.A' . English-language proficiencyDesired SkillsA' . Bachelor's Degree or previous work experience in the earth sciences/mapping (geography, geology, environmental sciences, surveying).ORA' . Previous NFIP program experienceA' . Fluency in Spanish-languageJob Type: Full-timePay: $18.00 - $21.00 per hourBenefits:401(k)Dental insuranceHealth insurancePaid time offSchedule:Monday to FridayEducation:Associate (Preferred)Work Location: One location