Call Center Representative

Employer
Anne Arundel ENT & Facial Plastic Surgery
Location
Annapolis, MD
Posted
Jan 22, 2022
Closes
Jan 29, 2022
Ref
334050903
Function
Customer Service
Industry
Other
Hours
Full Time
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.ResponsibilitiesManage large amounts of inbound and outbound calls in a timely mannerFollow communication "scripts"A' when handling different topicsIdentify customers' needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayFrequently attend educational seminars to improve knowledge and performance levelMeet personal/team qualitative and quantitative targetsSkillsPrevious experience in a customer support roleTrack record of over-achieving quotaStrong phone and verbal communication skills along with active listeningFamiliarity with CRM systems and practicesCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectivelyHigh school degreeJob Type: Full-timePay: $17.00 - $19.00 per hourBenefits:401(k)Dental insuranceEmployee discountHealth insurancePaid time offVision insuranceSchedule:8 hour shiftNo weekendsEducation:High school or equivalent (Preferred)Experience:Customer service: 2 years (Preferred)Medical terminology: 1 year (Preferred)Medical training: 1 year (Preferred)Work Location: One location