Remote Customer Service Representative/Dispatcher

Service Specialties Inc
Centreville, VA
Jan 22, 2022
Jan 29, 2022
Customer Service
Full Time
Who We AreService Specialties, Inc. was founded in 1979 and remains committed to the values that have helped us grow from a small family-owned service business to a leading Northern Virginia residential HVAC and Plumbing contractor.Positions ScheduleMonday: In the Chantilly office 8AM-5PM (one hour lunch break)Tuesday-Friday: Remote work from home 8-5PM (one hour lunch breakJob RoleWe are seeking a Customer Service Representative/Dispatcher that is positive, detail-oriented, and wants to join a successful team in Chantilly, VA. The CSR/Dispatcher's duties include but are not limited to:Dispatching service technicians according to their scheduleAnswering incoming service calls and adjusting technician s schedule as neededResolving customer issues in a prompt and courteous mannerMaintain customer satisfaction by investigating concerns, routing them to the proper staff and responding to special requirementsMatch type of service required with availability, location and duration of service to maximize productivity, profitability and efficiencyMaking outbound calls to keep the schedule filled and maintain the Company's membership baseBeing a good teammate to coworkersEducating customers on our Membership benefits to make them a lifelong customerRequirementsPrevious experience in a call centerMust be able to type ~70 wpmMUST like talking with people and making them happy by using great communication skillsAbility to work independently as well as within a teamBe familiar with main cities and locations in Northern VirginiaMust be detail oriented and have the ability to think proactivelyRemote Work RequirementsSSI will provide a laptop and cell phone but candidates must provide:High Speed internetQuiet Workspace with minimal background noiseCompensationThis job role is between $14-$18/hr based on experienceThere are a lot of commission opportunities for this position as well which average an additional $100-$1000+ per monthBenefitsMedical, Dental, Vision, STD, LTD & Life Insurance401k retirement with match7 Paid Holiday s per yearPaid Vacation & Personal DaysContinued education with periodic classes