Medical Receptionist, Covid-19 Vaccination Support

Community of Hope
Washington, DC
Jan 22, 2022
Jan 29, 2022
Full Time
*Effective September 19, 2021, all COH employees, interns, subcontractors, and volunteers are required to be fully vaccinated against Covid-19. This includes all staff, whether they are working remotely, hybrid, or in person. This requirement applies to all new hires starting on or after August 24, 2021. To be in compliance, new hires should receive their first shot of either Pfizer or Moderna or one shot of Johnson & Johnson by their start date. COH is an equal opportunity employer. Applicants who are unable to be vaccinated for religious or medical reasons should contact Christa Hall (chall@) as soon as possible to engage in the interactive process and explore what, if any, reasonable accommodations COH is able to offer.*The Medical Receptionist is accountable directly to the Vaccine Program Coordinator at the employee's base site. Employee ensures smooth patient flow at the front desk, specifically supporting our vaccination schedule, by checking patients in, ensuring all forms are completed, collecting payment, completing charts in a timely manner, and ensuring patients have a positive check-in and check-out experience when visiting or calling COH. Employee answers the telephones in a polite and professional manner and transfers calls to the appropriate place. This position will primarily be in-office, but there may be opportunities to work remotely periodically. There will be mandatory in-person training. This is a full-time position.Highlighted Duties and Responsibilities:Greets patients in a polite and professional manner on the telephone and in person.Answers and screens all telephone calls daily while scheduling vaccination appointments, creating telephone encounters, and forwarding them to the appropriate personnel within 1 business day.Registers new patients in eClinicalWorks and verifies that registration is complete and appropriate documents are obtained and scanned into the patient account.Verifies patients' insurances and determines any charges/copayments at the time of appointment scheduling or between 1 to 2 business days of visit. Documents findings in Billing Notes and Claim Data.Refers patients to Enrollment Assister for insurance or sliding fee scale enrollment.Registers patients in eCW and obtains required documentation by completing the following:Obtains and updates financial and/or personal information in eCW.Scans photo ID/DL, scans primary and secondary insurance card and captures a picture of the patient.Obtains and scans complete Intake and Authorization Forms.Explains the HIPAA policy to patients and obtains HIPAA acknowledgment signature from patients prior to receiving initial care.Sets all insurance plans within patients' accounts appropriately.Obtains income information and answers all structured questions.Collects payments for visits, logs payments in eClinicalWorks and issues receipts to the patient.Monitors and responds in a timely manner to patient voicemails, telephone encounters, and actions daily or as assignedInforms supervisor of double accounts, removes unnecessary alerts of accounts, and corrects spelling errors in patient accounts.Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential.Effectively uses de-escalation skills to manage any customer service problems with patients on non-clinical issues, troubleshoots the problem works to find a solution, and contacts supervisor for further assistance if an immediate solution is not availableWork at each COH site as directed by SupervisorMinimum Qualifications:High School Diploma/GED required.Experience with Electronic Medical Record. Experience with eClinicalworks preferred.Strong customer service skills requiredStrong organizational skills and commitment to working in a professional environment.Minimum of one-year experience as a Medical Receptionist preferred.Strong computer skills (MS Word, MS Excel, MS Outlook, Internet) required.Ability to work a flexible schedule, including evenings and weekends required.Ability to travel to all COH sites requiredBilingual preferred in English and Spanish/AmharicWe offer great benefits including:Medical Plans through CareFirst BlueCross Blue Shield;Dental Plans through CareFirst BlueCross Blue Shield;Vision Plans through CareFirst BlueCross Blue Shield;Life insurance, short-term disability and long-term disability insurance;403(b) Retirement Plan;Flexible Spending Accounts for medical and dependent care reimbursable expenses;Transportation pre-tax payroll deduction for metro;Generous paid vacation leave, sick leave and holidays;NHSC and DCHPLRP loan repayment participantsAnd much more!About Us:Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For nearly 40 years, we have provided healthcare, housing, and supportive services for low-income, underserved, and homeless people in Washington DC. As a Federally Qualified Health Center, we provide medical, dental, behavioral health, and care coordination services for the whole family at three locations in DC. Community of Hope also has a strong emphasis on maternal and child health, with a midwifery practice and the only free-standing birth center in DC. In 2020, Community of Hope provided about 28,400 medical visits, 7,000 dental visits, and 10,000 behavioral health visits for about 11,000 patients. Community of Hope is also providing community walk-in COVID testing and COVID vaccines. Community of Hope is also one of the largest providers in DC of housing and support services for families experiencing homelessness. Through providing these programs, we live out our mission to improve health and end family homelessness to make Washington, DC more equitable.At Community of Hope, we care for families by providing direct services with a focus on prevention, healing, and wellness. We improve lives by building on families' strengths, honoring their choices, and taking a whole-family, multi-generational approach. We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities. We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity. We strive for excellence in all that we do, implement evidence-based practices, measure our outcomes, and use this knowledge to continuously strengthen our work. In 2020, and in 2014, 2016, 2017, 2018, we were selected as one of The Washington Post 150 Top Workplaces based on feedback from our staff.Check out our website for more information here.

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