Customer Service Representative

Tri-County Council for the Lower Eastern Shore
Salisbury, MD
Jan 22, 2022
Jan 29, 2022
Customer Service
Full Time
Job Title: Customer Services RepresentativeDivision: Shore TransitClassification: Regular Full-Time/40 hours per weekShift: Monday through Friday 9a-5p and/or 8a-5p, occasional Saturday requiredSalary: $14.00 hour plus a great benefit packageDeadline to apply: Until filledDUTIES AND RESPONSIBILITIES: A' . Provides clerical and communication support for Shore TransitA' . Greet and assist visitors, answer phonesA' . Explain services to potential clients and customers, identifies available solutions to meet customer needsA' . Maintains client database in Trapeze software, performing data entry and retrievalA' . Prepares daily ride schedule and customer rosterA' . Assists customers with bus schedulesA' . Coordinates scheduling for customers at transfer pointsA' . Prepares drivers' manifests each dayREQUIREMENTS: A' . Database skills, and ability to learn Trapeze softwareA' . Strong focus on customer serviceA' . Knowledge of the Tri-County area (Wicomico, Worcester & Somerset)A' . Strong organizational skills, attention to detailsA' . Clear speaking and courteous demeanorA' . Clerical office skillsBENEFITS: A' . State of Maryland Employees Health & prescription coverage at the employee levelA' . Dental, Vision, Life, AD&D, Long Term Disability InsurancesA' . Annual, Personal & Sick LeaveA' . Holiday PayIf you are interested in applying for this position, please complete an employment application/resume and submit it by email; or by fax at 410-341-8979. You can go to our web site, and access our Employment Application form online.AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYERJob Type: Full-timePay: $14.00 per hourBenefits:Dental insuranceEmployee assistance programHealth insuranceLife insurancePaid time offParental leaveVision insuranceSchedule:8 hour shiftExperience:Administrative Assistants & Receptionists: 1 year (Preferred)Customer service: 1 year (Preferred)Work Location: One location