Guest Service Representative (Hotel)

Washington, DC
Jan 22, 2022
Jan 29, 2022
Accountant, IT
Full Time
Oakwood Suites & Studios Dupont Circle - Guest Service RepresentativeOakwood is seeking a highly motivated and hands on Guest Service Representative to join the team! This position is based out of Oakwood Suites & Studios Dupont Circle Washington DC. This 20th century neoclassical manor now houses a stately hotel with grand public spaces and expanded to feature modern residences. Oakwood Suites & Studios Dupont Circle Washington DC is located at the heart of one of Washington DC's most vibrant neighborhoods, with an array of bistros, bars, galleries and embassies.Guest Service Representatives are the first contact guests will interact with upon arrival. Accuracy of check-in and check-out transactions and high customer service is key. You will enjoy a diverse work-life where you manage the Front Desk and work with Oakwood employees, tenants, and others on a daily basis. We will count on you to have a keen eye for detail and provide critical information to our management staff as appropriate. You will have access to ongoing training programs and be a part of a team dedicated to creating the happiest guests in an empowering environment.Location Address: 15 Dupont Cir NW, Washington, DC 20036What Your Day Is LikeCover the Front Desk and assist guests with check-in and check-out while providing excellent customer servicePatrol property as scheduledRespond to guest requests for serviceMaintain daily logsNotify external law enforcement and emergency agencies when necessaryPerform after hour resident check-ins and lockoutsReinforce community rules and policies & maintain key inventoryWork with our guests, our Oakwood team and our vendors to maintain high levels of satisfactionBest Candidates Will HaveA' . 1+ years customer service experience; hospitality industry preferredGreat communication skillsProficiency in Microsoft Word, Excel, and OutlookWhat we offer - Medical / Dental / Vision coverage and Prescription Drug Programs / Company Paid Life Insurance & AD&D / Short and Long Term Disability Insurance / Life Insurance for Family Members / Paid Vacation & Sick Leave / Direct Deposit PayrollOAKWOODA' (R) is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. OAKWOODA' (R) does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.Job Type: Full-timeBenefits:Dental insuranceEmployee assistance programFlexible spending accountHealth insuranceLife insuranceVision insuranceSchedule:8 hour shiftMonday to FridayWeekend availabilityExperience:Hospitality: 1 year (Preferred)Customer service: 1 year (Preferred)Work Location: One location

Similar jobs