Front Desk Concierge

Thornhill Properties Inc
Baltimore, MD
Jan 22, 2022
Jan 29, 2022
Accountant, IT
Full Time
A Concierge, or Guest Services Representative, is a hospitality professional who attends to the needs of guests and helps them organize their accommodations while staying at a hotel or other building that provides lodging services. Their duties include making reservations, recommending restaurants, bars and clubs to guests and arranging errands such as grocery delivery and dry cleaning services. We are hiring an experienced Concierge to help us keep growing. If you're dedicated and ambitious, Thornhill properties Inc. is an excellent place to grow your career. Don't hesitate to apply.Responsibilities for ConciergeAnswer phone and email inquiries from potential guests in a timely and respectful mannerGreet guests and visitors warmly and make them feel welcome and attendedOffer restaurant and activity recommendations and assist guests in arranging transportation and excursionsReceive and redirect mail, phone calls, packages, etcEnsure that guest spaces and lobby are clean and tidy at all timesAnticipate guests needs in order to accommodate them and provide an exceptional guest experienceMaintain inventory of supplies and order new stock as neededQualifications for Concierge1+ years of previous customer service experiencePositive phone demeanor and superior written and verbal communication skills are essentialMust have a service-oriented mindset and be capable of making every guest feel valuedKnowledge of basic office equipment, including printers, scanners, copiers, etcExemplify strong organizational skills and attention to detailCompetent working with Microsoft Office Suite, including Word, Outlook, and ExcelPossess a positive attitude and be willing to work as part of a teamThornhill Properties Inc provided the following inclusive hiring information: We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.Work RemotelyNoJob Type: Part-timePay: $15.00 - $16.00 per hourBenefits:Dental insuranceHealth insurancePaid time offVision insuranceSchedule:8 hour shiftMonday to FridayNight shiftOn callOvertimeWeekend availabilityCOVID-19 considerations:Masks are mandatory. We have a protective screen around the front desk.Education:High school or equivalent (Preferred)Experience:Customer service: 1 year (Preferred)Shift availability:Night Shift (Preferred)Overnight Shift (Preferred)Work Location: One location

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