Assistant Store Manager - Operations

Premier Associates
Pasadena, MD
Jan 22, 2022
Jan 29, 2022
Full Time
Fun Growing Company with plenty of growth opportunity !!40 Hours Per Week / Salary with REAL Bonuses Paid.Principal Duties:Ensure a pleasant shopping experience for all customers. Respond to and resolve customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.Execute the corporate training plan for all CSAs and effectively conduct hands-on training to ensure associate proficiency. Ensure the planning and execution of established safety, security, quality, and store operations policies, procedures and practices.Supervise the day-to-day task assignments and performance for all associates. Assist with all matters relating to Customer Service Associates and the store team - recruiting, hiring, training, coaching, associate engagement and performance management. Recognize and reward associates.Plan and prepare work schedules and coordinate daily assignments and activities of associates to meet the needs of the business. Delegate tasks and follow-up as necessary. In full-serve fuel stores, responsibilities include supporting the GM with all areas of fuel labor, including preparation of the schedule.Monitor and analyze business processes and results to profitably achieve store goals. Examples include: reviewing and analyzing reports, completing the store performance tracking board, and managing shrink and spoilage.Analyze results and trends and prepare action plans to leverage the store's strengths and address areas of opportunity. Ensure the execution of all action plans.Build relationships with community partners to connect the store with its community.Ensure safety program execution and fulfill the store safety leader role.Essential Functions:1. Ability to work well individually as well as in a team environmentPreceding job description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of associates assigned to this job.Excellent oral and written communication skillsExcellent customer service skillsAbility to work with little or no supervisionDetail oriented and excellent organizational skillsAbility to apply critical thinking skills in all situationsAbility to apply root cause techniques in order to solve problemsAbility to handle multiple projects simultaneously and independentlyProven self-starter with demonstrated ability to make decisionsUnderstanding of store finances and awareness of impact to businessExcellent relationship building, interpersonal and leadership skillsAbility to learn and utilize the store's technologyBasic Qualifications:High School Diploma or GED equivalentLeadership experience required, leadership experience in a food service environment preferredFlexible availability which may include all shifts, weekends, and holidays, based on business needsAbility to work 35 - 40 hours per weekExperience selecting, training, performance management of staff, sales building, labor allocation &scheduling, managing expensesExperienced in all areas of store operations, including foodserviceExperience effectively implementing change and demonstrated results in executionServe Safe CertificationProven and consistently demonstrated skills in the following:Exceptional Customer ServiceRelationship BuildingEffective Communication Training10. Ability to relocate as needed preferredJob Type: Full-timePay: $52,000.00 - $65,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceEmployee discountHealth insuranceLife insurancePaid time offReferral programRetirement planTuition reimbursementVision insuranceSchedule:Monday to FridayWeekend availabilitySupplemental Pay:Bonus payExperience:Retail management or Restaurant Management: 2 years (Preferred)Work Location: One location