Customer Service Representative Job Description: Lowe's Pro Supply is your one-stop shop for maintenance and renovation supplies for the multifamily housing and hospitality industries. With free, same-day delivery in 28 national markets, we offer an extensive inventory of MRO products, job-lot quantities and a 98.6% fill rate. We are also proud to offer an extended supply of more than 30,000 products, including paint, lumber, drywall and tools, through the Lowe's network of stores. Lowe's Pro Supply is fully stocked with everything you need to get the job done. We bring you more products, faster, with the best customer service in the industry.Join our team! We offer many opportunities for talented individuals who have a drive to succeed and a passion for serving others. Lowe's Pro Supply, a subsidiary of Lowe's, is growing rapidly and in search of team members to grow with us. We seek to attract talent that shares our core values. We take action, show courage, relentlessly focus on our customers and are committed to continuous learning and a culture of inclusion.We are in search of a Customer Service Representative (CSR) that will support the branch by answering product questions, engaging in suggestive selling and building relationships in a fast-paced environment. The CSR will be responsible for processing orders, preparing correspondence and fulfilling customer needs to ensure the highest level of customer service. Bilingual candidates strongly preferred!**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. In addition, duties, responsibilities and activities may change at any time with or without notice.Essential Responsibilities: Process quotes, orders and returns by various forms of external means such as incoming calls, email and fax.Inform customers of sales promotions while also suggestive selling product lines.Resolve product or service questions while determining the best solution to solve the problem within standard company timelines.Assist with will call counter for walk-in customers, as needed.Partner with shipping, receiving and transportation to fact-find and troubleshoot issues and communicate to outside sales or external customers accordingly.Maintain a positive, empathetic and professional attitude toward customers (internal and external) at all times.Strive to be the single point of contact for various requests from outside sales including customer quotes, order placement, product sourcing, shipment tracking, and other requests.Follow company procedures, guidelines and policies.Assist with special projects as requested by management.Minimum Qualifications: At least 2 years of experience working in customer service or a call center atmosphere.Excellent written and oral communication skills.Ability to problem solve with a positive, can-do attitude.Ability to multi-task, prioritize and manage time effectively.Zendesk Experience RequiredAbility to stay calm with all customers seeking resolution to a problem by providing support and superior customer service until resolution is met.Must be able to work 8AM - 5PM schedule (overtime as needed).Successful passing of a pre-employment background and drug screen.What We Offer: Associate Benefits include: Competitive pay, Health, Dental and Vision insurance, Life and Disability insurance, Paid time off, including vacation, holidays, sick and volunteer time, Flexible spending and health savings accounts, 401(k) Retirement account with company match, Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs, Education support program to include tuition reimbursement, Business Travel Accident insurance, Maternity and Parental leave, Adoption assistance, Lowe's Associate Discount and broad discount platform. Benefits offerings change each year and eligibility varies. For the most up-to-date breakdown of what's available to you, visit .EEO Statement: Lowe's Pro Supply is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.Job Type: Full-timePay: $18.00 - $22.00 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee discountHealth insurancePaid time offVision insuranceSchedule:8 hour shiftDay shiftMonday to FridayWork Location: One location