Customer Service Coordinator

Ashland, VA
Jan 22, 2022
Jan 29, 2022
Full Time
Overview:$15 - 18/hrThe success of General RV Center is rooted in our exceptional team, which has been growing since 1962. Our sustained growth has been fueled by our family values and passion for the RV lifestyle. Today, General RV Center stands as the Nation's Largest Family-Owned RV Dealer, with locations nationwide and a global presence through our Internet Sales team.What's in it for you? When you join our team, you become part of the General RV family. It's more than a job - it's the opportunity to build a career, make a difference, and be part of an exciting industry. If you're looking for a place to call home, we want to hear from you!Responsibilities:Create an engaging and fun experience for customers upon taking delivery of their RV.Call customers to confirm appointments and communicate important information.Assist customers by stepping them through the process of the RV purchase.Help answer questions and resolve issues by leading customers to the appropriate personnel.Entry data, such as appointment information/customer information/issues/notes in different logs.Communicate with all departments via emails, radio, phones and face-to-face.Provide amazing customer service throughout their whole experience.Qualifications:Minimum of a High School Diploma is required.Must be able to communicate effectively, both verbal and written.Previous Customer Service experience is required, ideally within retail setting.People oriented, interacting positively with clients and other team members.Ability to work independently and in a team environment.Able to effectively troubleshoot and address/resolve customer complaints and issues.Attentiveness, decision-making, adaptability and relationship development are all keys to success in this positions.Strong organizational skills, attention to details and multitasking is essential.Experience in a fast-paced, high-stress environment.Proficient with Microsoft Office, Excel and other basic computer programs.KEY CHARACTER TRAITSFriendly - We treat our customers like family and you are their host! If you love to host a party or have a knack for putting people at ease this is your job!Outgoing - Do you love talking and getting to know people? With professional communication skills and a good hand shake you can help our customer get the most out of their new purchase.Attitude - A positive and work-hard attitude will serve you well. Our customers are picking up their new RV and you get to share in their excitement!Passion - We are in the business of providing a lifestyle to those that are passionate about RVing. You need to share the passion for the products that we represent and be willing to go the extra mile for our customers.PERKSGeneral RV offers a comprehensive benefits package that includes medical, dental, vision, life insurance options, paid vacations and a 401k with company matching.About General RVGeneral RV was founded when Abe Baidas converted a Detroit gas station into a small RV sales and manufacturing facility in 1962. From those humble roots, we've grown into the nation's premier RV dealer. We've helped millions of families experience the RV lifestyle. With the support of our talented employees, General RV now operates fourteen Supercenters in seven states in addition to an inspection facility in Indiana. We are proud of our history and are now in the third generation of family ownership. Since 2014, General RV Center has been named by Crain's Detroit as one of Michigan's largest and fastest growing privately held companies.#IND1