Customer Service Specialist Hybrid Remote Role

Aston Carter
Gainesville, VA
Jan 22, 2022
Jan 29, 2022
Customer Service
Full Time
Equivalent Experience Interviewing immediately Aston Carter is currently hiring 10 customer service specialists paying $16-$17/hr in Gainesville, Virginia! These opportunities have a hybrid schedule (2 days remote, 3 days onsite) so you must be within driving distance of Gainesville . Please see below for the daily responsibilities and if interested, submit your application and a recruiter will reach out to you immediately!"The customer service specialists are responsible for serving as a liaison between customers, field offices and vehicle recipients. Duties include maintaining operational efficiency by managing assigned orders, as well as maintaining communication with customers and external partners to ensure work orders are completed."Other duties include:Answering telephones, emails and any other communications promptly and courteously.Conducting telephone queries and communications in a professional manner with a display of business decorum.Providing exceptional customer service by developing good working relationships with customers.Documenting and resolving customer complaints via telephone and email to ensure customer satisfaction.Coordinating daily activities and tracking order progression through provided tools to ensure timely customer service.Assisting with admin duties such as answering non-order specific questions from both corporate and retail customers, placing and cancelling orders as requested and disseminating email.Providing and recording customer quotes.Assisting the creation and distribution of ad hoc reports for customersRetrieving, assigning and monitoring customer orders to include placing orders.Utilizing various transportation provider systems to fulfill customer relocations as requested.Tracking order progression through provided tools to ensure timely customer service.Contacting customers via telephone and email to verify order information.Initiating timely customer communication with regard to vehicle issues, per established customer parameters.Addressing questions and offering solutions to customer and inter-company personnel.Assisting with driver communications in the fieldAbout Aston Carter:At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@ for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.