Accountant Clerk

Hagerstown, MD
Jan 22, 2022
Jan 29, 2022
Full Time
Accounting Clerk IIIHagerstown, MD8+ MonthsThe Accounts Receivable Payment Processing Coordinator is part of the North American-Accounting Center (NA-AC). All transactional Order to Cash (OTC) activities across all US and Canadian divisions are being managed by NA-AC and function as a virtual community. The NA-AC organization focuses on building accounting expertise in a tower structure; Record to Report, Procure to Pay and Order to Cash and provide support to the businesses of Wolters Kluwer North America in a standardized, harmonized, and high-quality manner. Each tower is led by a senior Director who reports directly to the VP, F&A Service Delivery/Accounting Operations.The Accounts Receivable Payment Processing Coordinator is responsible for proactively managing credit card payments request, working with the business and customers on credit card payment in a high-volume, fast paced environment. The Accounts Receivable Payment Processing Coordinator will be required to effectively multitask by accessing payments via emails, eFax and request through Salesforce. The AR Payment Processing Coordinator will take direct ownership and responsibility for processing credit card payments for customer accounts as requested.ESSENTIAL DUTIES AND RESPONSIBILITIESProcess credit card payments request.Notify customer when credit card declinesNotify client when credit card credentials on file needs updatedParticipate in the testing of modifications or upgrades to multiple fulfillment systemsAll interactions whether with internal or external customers should keep the customer's satisfaction as a primary focusPhone, email and chat interactions should meet and exceed set customer service qualityUse the skills and techniques from the Customer Service Training and Refresher SessionsOther duties as assignedJOB QUALIFICATIONSEducation: Undergraduate degree or equivalent experienceExperience:3-5 years of accounts receivable related workStrong focus on credit card processingJob Types: Full-time, ContractPay: $19.00 - $20.00 per hourSchedule:8 hour shiftEducation:Associate (Preferred)Experience:Accounts receivable: 5 years (Preferred)Accounts payable: 3 years (Preferred)Credit Card declines: 2 years (Preferred)Work Location: One location