Front Desk Representative

Goldfish Swim School - Gaithersburg
Gaithersburg, MD
Jan 22, 2022
Jan 29, 2022
Accountant, IT
Full Time
Paid training, set shifts, no late nights, AND pay rate up to $18/hour*!HIRING IMMEDIATELYAre you looking for a great job where the work is actually fun? Do you want to work somewhere you can make a difference every single day? Check out Goldfish Swim School! We're a rapidly growing, award winning franchise that is not your typical company!We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and believe in rewarding hard work! We offer paid training and flexible shifts that are perfect for students or anyone who wants to grab extra hours without working late nights. Due to the rapid growth of our school, advancement opportunities also exist for the right candidate.CLICK HERE to check out our website!Job Title: Front Desk RepresentativeSummary: Promotes WOW Customer Service by assisting families with registering for lessons, processing sales, and finding solutions. Acts as the first point of contact for potential and current Goldfish members, and is responsible for presenting a positive image for the company.BenefitsPaid training (includes all safety certifications)Leadership roles available to anyone willing to "dive in"Flexible hours & Competitive pay *Hourly Pay Scale - earn up to $18/hour based upon weekly hour commitmentValuable work experience and advancement opportunities exist for the right candidateEmployee Referral BonusesFree group swim lessons to your immediate family (after 90 days of employment)RequirementsAbility to work with children of all ages and ability levelsExcellent interpersonal communication and organizational skillsMust pass a background check (included with training)Duties and Responsibilities:Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.Processes student registrations using effective sales/customer service techniques.Schedules and manages birthday/pool parties. Supervises private party staff.Resolves customer concerns/complaints using a professional approach.Assists members with purchases of merchandise and vending.Greets parents and students as they report to the front desk.Checks in students on the attendance tracking system.Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.Monitors Snack Shack area and provides guidance to Snack Shack staff.Checks voicemail and email correspondence and responds in a timely manner.Updates informational displays with accurate and timely promotions and literature.Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.Makes collection calls to resolve open account problems.Prepares twice daily student lesson schedules for use by instructors and management staff.Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.Fulfills other duties and responsibilities as assigned by the Employer.Education/Experience: High school diploma or GED required. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel and other software systems.Certifications and licenses: Willing to obtain/maintain current CPR/AED and First Aid certifications within 60 days of hire. If you are not yet certified, we offer classes (paid training)!Work Environment: While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

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