Customer Care Representative

Window Nation, LLC
Fulton, MD
Jan 22, 2022
Jan 29, 2022
Accountant, IT
Full Time
Window Nation is searching for a Customer Care Representative to ensure the best quality experience for every customer that wants to begin their purchasing journey. You will lead our homeowners through a scripted journey that will leave them excited to have scheduled an appointment with the 5th largest home remodeling company in the country. You will experience our week-long training that will have you setting leads like you've done it for years. Your competitive spirit to be the best and drive for customer excellence will have customers calling back asking only to speak with only you to help settle with any concerns.PRIMARY JOB FUNCTIONSRespond to a high volume of inbound Customer Service callsExercise judgment and make timely decisions to promote smooth workflowEnsure maximum productivity by managing your call metricsEnter data in our system with the highest level of accuracyREQUIREMENTSHigh School Diploma, GED, or equivalent1-3 in a food service or customer service-oriented fieldProficiency in Microsoft OfficeExperience with Salesforce is a plusSUCCESS FACTORSDetail OrientedPositive Attitude!All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.H8Kxri0FrB

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