Call Center Representative

Total Remodeling Systems
Winchester, VA
Jan 22, 2022
Jan 29, 2022
Customer Service
Full Time
Total Remodeling Systems is a regional outdoor living company and serves as the largest Four Seasons sunroom dealer in the US. We build sun rooms, screen rooms, patio covers, replacement windows, composite and pressure treated decks. In addition, we perform residential room additions and light commercial projects.We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.ResponsibilitiesManage amounts of inbound and outbound calls in a timely mannerSchedule consultations between sales reps and customersConfirm consultations with customersTrainingSkillsPrevious experience in a customer support roleTrack record of over-achieving quotaStrong phone and verbal communication skills along with active listeningFamiliarity with CRM systems and practicesCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectivelyHours11am to 8pm Monday thru Thursday10am to 4pm SaturdayPay$15 hour base payMonthly bonusUncapped commissions paid bi-weeklyJob Type: Full-timePay: $35,000.00 - $45,000.00 per yearBenefits:401(k) matchingDental insuranceDisability insuranceEmployee discountHealth insuranceLife insurancePaid time offVision insuranceWork from homeSchedule:Monday to FridayWeekend availabilitySupplemental Pay:Bonus payCommission payAbility to commute/relocate:Winchester, VA 22602: Reliably commute or planning to relocate before starting work (Required)Education:High school or equivalent (Preferred)Work Location: One location