Customer Information Specialist - Rotating Shifts

Howard University Hospital
Washington, DC
Jan 22, 2022
Jan 29, 2022
Accountant, IT
Full Time
With over 150 years of caring for our community and each other in the Washington DC area, Howard University Hospital has a world-renowned reputation for high-quality, patient-centric care. Howard University Hospital is the nation's only teaching hospital located on the campus of a Historically Black University and has created a superior learning environment, with groundbreaking research and positive patient outcomes.Howard University Hospital seeks to hire a Customer Information Specialist who will embrace our reach and historic tradition of excellence. If you want to make a difference in someone's life every day, consider a position with a team of professionals who are doing just that, making a difference.The Customer Information Specialist:Provides exceptional customer service over the phone according to the Hospital's policies and procedures.Operates computer and telephone to access patient and employee information and page Hospital staff.Responds to guests, patients, and staff inquiries promptly and professionally by telephone.Resolves all inquiries by taking ownership of the requests from guests, patients, and staff.Properly responds and processes all emergency codes via hospital paging and phone systems.Responds to and reports any telecommunication equipment failures to administration or on-call management in the event of a phone system issue.Assists with the paging software SPOK by updating the database as needed, updating phone numbers, employee and physicians' profiles.Assists with current directory information for Hospital staff.Assists with daily On-Call schedule to ensure the proper on-call information is transferred to the next shift.Updates the patient information list on a daily basis to ensure Operators are providing the most up-to-date information to our guests.Swaps and programs pagers for residents and physicians within a 2-hour turnaround timeframe.Troubleshoots pagers for any technical problems, display or volume issues.Utilizes Track-It system to enter in all pager transactions including new, repairs, broken, lost, code pagers, group, stolen, upgrades, and closing tickets.Reports all safety, security, and suspicious persons and law violations to Security staff.Reports any non-routine situation or problem, which warrants immediate consideration or action to the supervisor.Prepares and submits (EMAIL) reports of incidents during the shift to supervisor.Makes appropriate referrals when unable to satisfactorily resolve problems or answer inquiries.Assumes other duties and responsibilities that are related and appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered all-inclusiveQualified candidates will possess:High School Diploma or General Equivalency Diploma (GED) requiredMinimum one (1) year experience as a customer service representative and/or, patient information clerk or receptionist preferably in a healthcare or customer-focused environmentAt Howard University Hospital our job is to care for you. We do this by offering:Work-life balanceRecognition and rewards for professional expertiseCompetitive, comprehensive benefit plans offered (including health, disability, vacation, sick leave, and 403B retirement plan)COVID-19 VaccinationHoward University Hospital requires all external applicants to be fully vaccinated for COVID-19 before commencing employment. External Applicants may be required to furnish proof of vaccination and, if offered, may elect to be vaccinated at a designated Howard University Hospital location.

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