Collections Specialist

Centric Business Systems
Owings Mills, MD
Jan 22, 2022
Jan 29, 2022
Full Time
Collects delinquent accounts using calls, mail, email, and faxes; considerable independence is exercised in determining collection actions and resolve any disputes; including but not limited to preparing statements to credit department if customer fails to respond and initiating repossession proceedings or service disconnection. All collection attempts must be maintained in the computerized system E-Automate; including records of collection and status of accounts.Essential Functions: Locate and monitor overdue accounts, using automated computer systemContact customers regarding delinquent accounts by telephone or emailRecord information about financial status of customers and status of collection effortsConfer with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contractsResearch any disputed balances or discrepancies until properly resolvedAdvise customers of necessary actions and strategies for debt repaymentPersuade customers to pay amounts due on credit accounts.Approve or deny supply or service requests when customer is in credit hold statusSort and file correspondence and perform miscellaneous clerical duties such as answering correspondence and writing reportsProvide copies of invoices or maintenance contracts, and payment history upon requestArrange for debt repayment or establish repayment schedules, based on customers' financial situations.Refer customer complaints to Sr. Administrative Manager if problems persist or additional information is neededAnalyses accounts receivable aging report with Sr. Admin Manager each week to monitor collection effortsPrepare and mail monthly statements or past due invoices to customers in exceeding 45 daysPrepares reports as requestedIdentify misunderstandings with customer contracts to Sr. Admin Manager that may lead to training opportunities with other company staffPotential back up for Cash Posting.Required Education and Experience: High school diploma required; Advanced degree in Accounting/Finance preferred3-5 years of related experience in Accounts ReceivableTrack record that demonstrates success and work stabilitySuperior benefitsMedical, Dental, Vision, and Centric-funded Health Reimbursement AccountLife insurance and Short Term DisabilityPaid time off/ Paid Holidays401k Match and Profit SharingGym membership reimbursementxPeaOzxoY5Job Type: Full-timePay: $45,000.00 - $48,000.00 per yearBenefits:401(k)Dental insuranceHealth insuranceLife insurancePaid time offVision insurancePhysical Setting:OfficeSchedule:Monday to FridaySupplemental Pay:Signing bonusExperience:Collection: 1 year (Preferred)Work Location: One location

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