MD Field Claims Representative I,II, Sr

National General Insurance
Washington, DC
Jan 22, 2022
Jan 29, 2022
Accountant, IT
Full Time
Primary Purpose: Responsible for creating a comprehensive estimate of damages for 1st and 3rd party material damage claims leading to the proper disposition of claims. This is a field-based position covering the Maryland - Washington DC area.Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.Create a estimate of damages for 1st and 3rd party material damageInspect damaged property and complete appropriate estimates and documentationWork toward claim resolution by maintaining regulatory compliance and fair claims practices within their authoritySummarize claims in excess of authority and submit to manager for approvalMaintain relations with both internal and external customersNegotiate settlements, make settlement payments and document all activities in the fileIdentify potential subrogation and fraud referral opportunities and refer to the appropriate representatives when potential existsStay informed of changes in the collision repair industry as well as statutory and regulatory changes as they relate to material damage and communicate these changes to other claims personnelPerforms other duties as directedAct as a mentor for other field representativesAssist with file reviews and file audits as neededMinimum Skills and Competencies: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Bachelor's Degree or in-lieu of degree equivalent education, training and work-related experience in any combination of the areas: automobile estimates, collision repair and/or insurance environmentPossess valid driver licensing and continuing education to keep license currentPossess basic knowledge of material damageAbility to obtain and maintain adjuster licenses as requiredProficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)Ability to operate electronic devices including computers, cameras and cell phonesAbility to create estimates by way of estimating softwarePossess effective interpersonal skillsPossess effective negotiation skillsAbility to problem solve, resolve conflicts and empathize with customersPossess effective skills in time management, organization, the ability to work under pressure, adhere to project deadlines and remain flexible in a changing environmentAbility to travel up to 10%Must possess effective verbal and written communication skillsDesired Skills: Possess knowledge of estimatics software (Mitchell/CCC/Audatex, etc.)Successful completion of one or more of the industry related courses or workshops: I-CAR training, structural damage analysis, steering and suspension, RV and heavy equipment and/or ASEPossess 1+ years of experience as a material damage estimator either in the insurance industry or the collision repair industryJob Type: Full-timePay: $45,000.00 - $75,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceEmployee discountHealth insuranceLife insurancePaid time offParental leaveReferral programRetirement planVision insuranceSchedule:8 hour shiftMonday to FridayOvertimeWeekend availabilityApplication Question(s):Do you possess knowledge of estimatics software (Mitchell/CCC/Audatex, etc.)Education:Bachelor's (Preferred)Experience:material damage estimator: 1 year (Required)collision repair industry: 1 year (Preferred)Work Location: One location