Director of First Impressions

North Central Iowa Auto Group
Arlington, VA
Jan 22, 2022
Jan 29, 2022
Full Time
Order and Set up food for meetings and customer tours. Assist with company eventsAssist with ad hoc projects and other office duties as assigned by Office Manager.Performs various computer applications (data entry, word processing, spreadsheets, etc.).Greets and directs visitors, provides visitor badges, ensures sign"A' in process is complete, and provides assistance to visitors.Assists with other clerical work as needed.Maintain lobby and employee lounge monitor with timely and pertinent content as provided or directedProviding front office support which includes answering incoming calls and accepting and delivering packages and mail.Maintain all conference rooms and calendars assuring fridge, coffee and snacks are stocked for guestsProvide clerical support such as customer presentations or proposals, photocopying, faxing and filing.Identify and report critical/reoccurring customer service issues to Leadership.Build sustainable relationships of trust through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsPhotocopying, faxing, mail distribution and filing.Maintain overall cleanliness of front lobby and customer areas throughout the dayResponsible for postage machine and providing postage for outgoing mailSort and distribute incoming mail appropriately each dayUnderstand and leverage Call Center reports (productivity, quality, customer feedback, and call volume and service levels) to drive team results.Act as a customer advocate to provide problem resolution and expedite responses.Maintains the operation of the front desk/lobby, which includes ensuring back up coverage.Operates the office switchboard to direct incoming calls and provides required information needed for assistance.Monitor generic email account, and direct or respond as appropriateManages parking pass information.Transmits information or documents to internal and external customers, using computer or mail.Provides general information about organization such as location of departments or offices, employees within the organization, or services provided.Go the extra mile to engage customersFollow communication procedures, guidelines and policiesOpen and maintain customer accounts by recording account informationProviding a clean, beautiful, and harmonious work environment in general.Demonstrated ability to work efficiently in a high demand, fast paced and team-oriented environment, must be able to identify significant success factors and think tactically.Strong leadership, performance management, change management, communication and problem-solving skills.Maintain, organize and keep reception area tidy.Support operations and payroll by sorting and entering daily time sheets into ExcelDirect cashier coverage and customer flow at the front of lines to ensure efficient service.Manages the Service Binder along with communicating changes to the overnight answering service.Manage a multi-line switchboard of phone lines, ensuring all calls are answered in a timely manner, screened professionally and routed appropriately.Receive and send UPS, FedEx and USPS deliverables daily.Maintain office filings/data and sort and file mail, receipts and other administrative duties and projects as needed.Enter offline AR invoices for ballot work into Pace Accounts Receivable systemOrdering food, snacks, beverages, coffee, and anything else to keep our hungry staff going every day.Proficient PC skills (Windows, Word, Outlook, Excel, PowerPoint).Provide supervision of a Customer Service team consisting of up to 700 employees.Represent with professionalism in all virtual and in-person interactions.Greet, welcome and properly direct all incoming visitors and notify personnel upon the arrival of guests.Providing support by assisting with event execution and team builders.Fielding and supporting customer questions.Communicate maintenance concerns to facilities management as well as help maintain office supplies and equipment.Greets persons entering establishment, determines nature and purpose of visit, and contacts internal person and directs them to the appropriate destination.Manages switchboard backup schedule.Keep records of customer interactions and file documentsMonitor, schedule and maintain multiple conference room calendars and help in the reservation process of the conference rooms.Assist management team in communicating promotions and company updates.Monitor Customer Service Consultant's performance metrics to improve productivity and overall quality responses; ensure a high quality, low effort customer experience.Assisting the Customer Advocate team in executing day-to-day tasks.Promotes team work, coaches, develops and trains department associates; minimizes turnover, promotes efficiency, and controls labor costs.Delegates work assignments effectively.Support Sales and marketing by keeping data in multiple Master Sales Databases current and supporting marketing and sales initiatives as neededMonitor and validate returns, exchanges, check authorizations, voids, and other transactions.Support training for associates in the areas of customer service and company standards, policies and procedures.Develop and align team and individual goals with organizational objectives.Collaborate with business partners to resolve issues, manage employee concerns and improve processes; both locally, cross-site and cross-department.Creating and/or modifying various documents using Microsoft Office programs and varies other tools and programs.Contribute to team effort by accomplishing related results as neededProcess accounts receivable invoices for Finished Goods salesProcess and review ballot order tickets for complete data collection in systemManaging the flow of the reception space, making certain to be aware of scheduled arrivals of customers and guests, as well as being prepared for unexpected drop-in visits from potential future customersManaging and maintaining the office supply inventories by checking stock to determine inventory level and placing and expediting orders for supplies.Providing clerical and administrative support to the local team.Being a local community ambassador, assisting in the execution of community events.Records daily incoming accounts receivable cash receiptsGreet all clients requesting proper identification, and create badges according to our security policy Offering beverages to all visitors while waiting in reception areaManages employee contact information databases.Order and manage inventory of office supplies and distribute supply orders as neededBook Travel and accommodations for sales and training eventsIdentify and assess customers' needs to achieve satisfactionMaintains accurate department records to ensure documentation of activities is available.Receives and manages incoming phone calls to the store.Assists customers with questions about our products, availability and location of them within the store.Job Types: Full-time, Part-time, TemporaryPay: $19.00 - $27.00 per hourBenefits:401(k)Employee discountPaid time offSchedule:Monday to FridaySupplemental Pay:Bonus payCommission payAbility to commute/relocate:Arlington, VA 22203: Reliably commute or planning to relocate before starting work (Preferred)Education:Bachelor's (Preferred)Experience:Microsoft Powerpoint: 1 year (Preferred)Microsoft Excel: 1 year (Preferred)Work Location: One location

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