Jr Customer Support

CSZ Net Inc
Washington, DC
Jan 22, 2022
Jan 29, 2022
Full Time
Hi,Please let me know your interest in the below position.Role: Customer Support Entry levelLocation: onsite in Washington, DCDuration: 12 months contractPay rate: $19/hr on C2C/1099Job ID: OCTO - Customer Support Entry - 665364Interview Process: video and/or In person interviewThe Customer Support Entry level is a first level representative to the OCTO technical support team. They answer a variety of technical inquiries documenting issues and alerting senior staff in a timely fashionDescription: Answer calls in a dynamic IT operations environment; supporting multiple agenciesProvide desktop support for technical issues in a Call Center environment as well as off-site locations throughout the District of ColumbiaLog and route service requests and incidents in an incident management systemCreate and maintain knowledge articles in the agency's knowledge management system on a daily basisProvide a high level of customer service to end users on a daily basisProvide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applicationsTroubleshoot issues related to agency specific applications and web applicationsProvide technical support for mobile devices, such as iPads, iPhones, Android devices and tabletsCollaborate with the IT leadership team to select and implement cost-effective technology for DistrictMaintain service level agreements related to both Call Center and Desk Side support Service/Incident requestsWork with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidentsAdhere to all Enterprise-wide security policies related to security and integrity of District-owned ResourcesRequired Skills1-5 yrs providing IT technical support to computer system users by telephone, email, etc.1-5 yrs maintaining computers, systems and printers in a professional setting1-5 yrs installing and troubleshooting computer operating systems and softwareBachelor's degree in IT or related field or equivalent experienceExpertise in supporting desktop operating systems (Windows 7,8.X, 10 Mac OSX 10.10.X)Strong customer service experienceExperience providing technical support in a "call center" environment where the candidate received multiple calls at onceExperience tracking service request/incidents using a ITSM toolProvide customer-oriented results and build an efficient end-user support environmentExperience with basic Active Directory functions such as: Account Creations, Password Resets and OU ManagementKnowledge of Microsoft Office Suite (Office 2010+ and Office 365)Excellent written and verbal communication skills in a professional settingThanks & RegardsCSZNet Inc Job Types: Full-time, ContractPay: $19.00 per hourSchedule:Monday to FridayEducation:Bachelor's (Required)Experience:Windows: 3 years (Preferred)IOS: 3 years (Preferred)Active Directory: 3 years (Preferred)Work Location: One location