Conexess Group: Customer Support Representative (100% Remote) (5 Openings) - Contract

Conexess Group
Washington Navy Yard, DC
Jan 26, 2022
Jan 29, 2022
Full Time
Description Title: Customer Support Representative (5 Openings) ContractJob DescriptionThis position is responsible for supporting the daily operations of the Customer Care Team by handling incoming customer inquiries and concerns via phone. This position will research information to resolve customer inquiries, make appropriate compensation decisions, and make outbound calls when needed to help resolve customer concerns.This position will require the technical skills to utilize a case management system for recording all contacts. The hours for this position will include nights and weekend shifts.DutiesRespond to incoming inquiries and concerns from customers by phone in a professional manner Process customer cases using customized customer relationship management system Provide an appropriate, timely response using CRM systemResolve customer inquiries when appropriate Execute proactive outbound calls to stores and /or customers for resolution of issues and concernsMake customer appropriate decisions on reimbursement on a case by case basisQualificationsPrevious customer service experience Proficient with computers and standard software packages (Word) Strong communication skills (written and verbal) Ability to deal with difficult/angry people De-escalation skillsDecision making skills Creative problem solving skills Ability to multi-task Proper telephone techniques Maintain accuracy of typing and spelling Patience / stress management / high tolerance / works well under pressure Active listening skills Empathetic Attention to detail