b'OverviewnAre you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Arundel Mills. Massage Envy is the leader in accessible massage and skin care. As a Wellness Consultant Assistant Manager (sales and customer service) at our Arundel Mills franchised location, you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:n * Inspire a team of front desk associates to achieve sales and retail goals.n * Set team members up for success by managing the flow of the shift, ensuring tasks are completed on time and team members have the information and support needed to do their very best.n * Help clients understand the benefits of regular massage, skin care and stretch.n * Establish relationships with members and guests grow and retain a client base.n * Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.nAs a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:n * Assist the Manager supervise Wellness Consultants (Sales) at the Arundel Mills location.n * Assist the Manager and maintain the Wellness Consultants (Sales) schedules at the Arundel Mills location.n * Assist the Manager in on-boarding and training new Wellness Consultants (Sales) regarding policies, procedures, and practices.n * Conduct weekly check-in and goals reviews with Wellness Consultant (Sales) team members.n * Assist the Manager conduct 30, 60, 90 day and Annual Performance Assessments with Wellness Consultant (Sales) team members.n * Assist the Manager manage and monitor clinic email accounts.n * Manage member first level (less than 60 days) inactive and suspends correspondence.n * Manage general clinic supplies inventory process on a weekly basis.n * Manage the maintenance process of computers, iPads, credit cards readers and printers.n * Monitor the facilities and maintenance issue log.n * Assist clinic management team with preparing for periodic corporate operational reviews.n * Participate in quarterly recruitment activity and events.n * Other duties as assigned.nWe are conducting phone and video interviews this week.nTEXT 443- - to begin the application process or apply through Massage Envy Jobs or INDEEDnWhat We'll Accomplish TogethernAs a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:n * Providingxc2xa0outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.n * Promotingxc2xa0the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.n * Drivingxc2xa0member retention through outreach via phone and email to current members.n * Upholdingxc2xa0the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.n * Protectingxc2xa0our workplace culturexc2xa0by recognizing and supporting team goals and building positive relationships with team members.nWhat it Takes to SucceednQualified candidates will:nWe only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:n * Sales superstarsxc2xa0who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.n * People of integrityxc2xa0ready to champion the well-being of members, guests, and team members and do the right thing (even if it isnxe2x80x99t the easy thing).n * Smart and savvyxc2xa0with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.n * Masters of customer servicexc2xa0who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.n * Fast on their feetxc2xa0with the ability to think critically, juggle multiple tasks, and set priorities.n * Great teammatesxc2xa0who can work well with others in a fun and fast-paced environment.n * Supporters of total body carexc2xa0with a general knowledge of massage and skin care services.nCommunications and Personal Interactionsn * Have a strong customer service orientation.n * Possess the ability to communicate effectively (orally and written) and in a courteous and professional manner on a regular basis with members, guests, co-workers and management.n * Maintain client confidentiality.n * Have a positive and encouraging attitudenBenefitsn * 401K (Full Time Employees)n * Health, dental and vision insurance (Full Time Employees)n * Perks including discounted massages, facials and productsn * Advancement opportunitiesnCome start your career and join our team!n're ready toxc2xa0put your amazingxc2xa0sales and customer servicexc2xa0skills to work to help people feel their best, we can't wait to meet you.n n*Massage Envy Franchising, LLC (xe2x80x9cMEFxe2x80x9d) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.'