Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. Our new innovative IT services organization is HPE Pointnext . We have the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation. TS/SCI with Full Scope Poly clearance REQUIRED, exceptions may be considered US citizenship is required OVERVIEW: Maintain the HPC systems availability to the customer, but also create and document site procedures, system diagrams, and other configuration or support documents. Maintain system software and firmware revisions, including patches, updates, and OS upgrades. Solve system hardware, software, and third-party software issues, and provide detailed and thoughtful analysis of problem and solution. Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues. Provide solutions and implement repair or workarounds when possible, fully documenting steps taken when required. Manage software issues for both the system and user applications, submitting and tracking bugs as required. Answer customer inquiries concerning system software versions, product lifecycles, new releases, and third-party applications.REQUIRED: US Citizen, TS/SCI Security Clearance with Full Scope Poly Degree (or equivalent) in Computer Science, Information Systems, Engineering or related technical discipline or equivalent industry experience 10+ years' HPC-related experience, ideally with large-scale HPC and parallel file system administration and support Strong collaboration skills; works well on a team Excellent communication and troubleshooting skills Flexible, proactive, ability to work with minimal direction in an open and fast-paced environment Experience with configuration management tools Security+ or CISSP certification Understanding of technology areas such as Active Directory, DHCP, DNS, Group Policy, DFS and the ability to maintain other Windows core services Strong analytical skills demonstrating the ability to define, collect and analyze data, establish facts, draw valid conclusions, and make logical recommendations Demonstrate day-to-day adherence with change management precepts and practices and is responsible for writing Change Requests and seeking approval Demonstrated experience performing and assisting with equipment specification, setup, problem resolution, network support, etc. related to computer hardware and software; and providing assistance to users Strong knowledge of server virtualization product (VMWARE, OpenStack, ) Ability to apply DISA STIGs and resolve security vulnerabilitiesDESIRED: Strong knowledge of Information Technology Service Management, ITIL preferably Experience working in customer environment Ability to conduct on-the-job training Experience writing and troubleshooting scripts ServiceNow, SolarWinds, Splunk experience Basic knowledge of networking concepts and technologies Working knowledge of at least one scripting languageJoin us and make your mark! We offer: A competitive salary and extensive social benefits Diverse and dynamic work environment Work-life balance and support for career development An amazing life inside the element! Want to know more about it? Then let's stay connected! https://www.facebook.com/HPECareers https://twitter.com/HPE_Careers HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. #FedEntPgmSupportAnnapolisJunctionMD #HPECLEAREDJOBS #FedServices 1091245This role has been designated as 'Edge', which means you will primarily work outside of an HPE office