Retail Contingent - Leesburg Women's

Leesburg, VA
Jan 27, 2022
Jan 29, 2022
Full Time
b'Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.nnCoach is part of the Tapestry portfolio xe2x80x93 a global house of brands powered by optimism, innovation, and inclusivity.nnxc2xa0nnSelling and Servicenn * Meets customer needs through solution-oriented and forward thinkingn * Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coachxe2x80x99s guide to stylen * Demonstrates Coachxe2x80x99s Selling and Service expectations at all timesn * Flexes personal selling techniques to contribute to overall store financial resultsn * Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviorsn * Works with multiple customers simultaneously and breaks away as appropriaten * Follows up with customers consistently and genuinely to influence/close the salen * Sensitive to customersxe2x80x99 needs and tailors approach by reading cuesn * Ensures all daily tasks are completed without negatively impacting service or Coach standards xc2xa0nnxc2xa0nnWorkplace and Environmentnn * Creates enthusiasm and positivity for a shared vision and missionn * Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisorsn * Demonstrates confidence when working with customersn * Takes initiative; has a high-level of ownership and accountability for individual resultsn * Welcomes feedback and adapts behaviors as appropriaten * Represents Coach as a brand ambassador at all timesn * Is adaptable and flexible to changen * Maintains a calm and professional demeanor at all timesn * Handles and offers solutions to customer issues appropriately and involves a manager when necessaryn * Promotes and endorses a team selling environmentnnxc2xa0nnOperationsnn * Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely mannern * Adheres to all retail policies and procedures including POS, Operations and Loss Prevention proceduresn * Replenishes inventory on sales floor as neededn * Processes shipments as needednnxc2xa0nnAdditional Requirementsnnxc2xa0nnPhysical:xc2xa0 Ability to communicate effectively with customers and team. xc2xa0Mobility to maneuver the sales floor and stock room to provide and support customer service.xc2xa0 Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties.xc2xa0 Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.nnSchedule:xc2xa0 Ability to work a flexible schedule to meet the needs of the business during Thanksgiving weekendnnxc2xa0nnNote:xc2xa0 This document serves only as a sample of the job duties and responsibilities and does not include an exhausted list of all performance requirements.nnxc2xa0nnCoach is an equal opportunity and affirmative action employer.nnCoach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicantxe2x80x99s or employeexe2x80x99s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at'