Retail Parts Pro - Baltimore

Parkville, MD
Jan 27, 2022
Jan 29, 2022
Full Time
b'CAREER DESCRIPTIONnn nnRetail Parts Pronn nnAt Advance Auto Parts, a Retail Parts Pro (RPP) is part of the management team and responsible for growing the sales of automotive parts and related merchandise in accordance with company standards. xc2xa0 The Retail Parts Pros must be committed to inspiring our team, helping our customers succeed, and growing the retail business profitably and with integrity.nnA Retail Parts Pro at Advance Auto Parts is responsible for: xc2xa0nn * Being an xe2x80x9cA" player on the Advance Auto Parts teamn * Having a passion for serving our customers and offering superior service to every customer, every dayn * Being actively engaged in our business and bringing their best to work every dayn * Being committed to improving themselves, their fellow Team Members and our companyn * Working to exceed their individual and store targets every dayn * Offer a superior shopping experience to every customer in a way that drives up our DIY traction scores and helps the store achieve full potential.nnnKey Focus Areas:nn * Providing Legendary Customer Service xc2xa0xc2xa0n * Knowing retail metricsn * Executing on daily, weekly and period goals to drive profitable retail growthnnnEssential Job Skills needed to be a Successful Retail Parts Pro include ability to:nn * Work with General Manager to produce a consistently winning storen * Communicate effectively, verbally and in writingn * Build strong relationships (team, customers, peers, Store Support Center Team Members and supervisor)n * Transfer parts knowledge to all store team members to help increase the stores product knowledge and salesn * Ability to effectively plan, delegate and hold others accountable for their individual and store results.n * Effectively execute all key tasks, critical to supporting our 4 key strategies (Transform DIY, Accelerate Commercial, Availability and Service Excellence), including attachment selling, selling premium parts, etc.n * Maintain high standards of customer service and create a superior customer experience for each customer by promptly greeting them and helping them locate the right merchandise for their projectn * Maintain and develop a comprehensive product knowledgen * Maintain an awareness of and achieve maximum results on all promotions and advertisementsn * Execute merchandise moves, stocking and display with high housekeeping standardsn * Participate in inventories and periodic cycle countsn * Ring sales at register and provide prompt and expedient servicen * Build customer loyalty and aid customers in locating the right merchandise for their projectn * Use computers accurately and effectivelyn * Work well in a diverse, fast-paced and results-oriented retail environmentn * Produce consistently high sales averagesn * Manage time effectivelyn * Demonstrate strong organizational skillsn * Be punctual and at work as schedulednnnnKey Duties and Responsibilities: xc2xa0xc2xa0nn * Responsible for working with the General Manager to lead the store team and grow the retail business in conformity with the companyxe2x80x99s 4 key strategies and 3 core valuesn * Maintains rapport with current retail customers in order to keep abreast of their needsn * Consistently provides professional, courteous and prompt customer service to both retail and commercial customers, utilizing parts experience and knowledge to insure complete customer satisfactionn * Delegates or completes the marking and storing of parts in stockroom according to prearranged systemn * Assists in managing inventory and the appearance of Parts Departmentn * Completes all required training materials, attends all scheduled company meetings, and meets or exceed all assigned sales goals or quotasn * Utilizes a strong knowledge of automotive systems, categories of merchandise, warranties, and Company Policies to make recommendations and suggestions to customers to gain their confidence and businessn * Thorough understanding of automotive principles and the ability to diagnose problems and recommend solutionsn * Performs other assigned store duties that include, but are not limited to, stocking, cleaning, sales, customer service, cashiering, truck loading/unloading, delivering, and inventory managementn * Demonstrating an eagerness to be a team player and assist in other functions as assigned by the store management teamnnnnWork Schedule: xc2xa0xc2xa0nn * Must have a flexible schedule that would allow you to work an assortment of days, evenings, and weekends as needed to provide quality service and grow the business profitably and with integrity.'