b"Location: Reagan National Apt - Apt Auth (DCA-TRML)xc2xa0nAdditional Locations: NonenRequisition ID:xc2xa054326xc2xa0nnnINTROnnAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and youxe2x80x99ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, youxe2x80x99ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!nnnWHY YOU'LL LOVE THIS JOBnn * This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.n * Responsible for managing, developing, and coordinating all customer related activities ensuring the highest level of customer satisfaction and experience.nnnWHAT YOU'LL DOnn * Oversees day to day customer service operations including oversight of the ticket counter and gate activity in multiple facilitiesn * Ensures efficient use of resources to achieve operational performance targetsn * Enforces all company and departmental procedures including safety and securityn * Reviews staffing requirements and bid schedules for all employeesn * Communicates procedural changes to Customer Service Managers and frontline employees ensuring compliancen * Monitors and analyzes trends to achieve on time performancen * Mentors and develops employeesn * Identifies areas which require improvementn * Develops and implements processes to achieve improved efficiency and productivityn * Enhances vendor relations and ensures contractual obligations are performedn * Ensures all internal audit requirements are in compliancen * Develops an annual expense plan and monitors the budgetn * Assists with interviews and selection of CSMs/Customer Service Supervisorsn * Ability to work rotating shifts including nights, weekends and holidaysn * Complete other duties as requirednnnALL YOU'LL NEED FOR SUCCESSnnMinimum Qualifications- Education & Prior Job Experiencenn * Bachelorxe2x80x99s Degree in Business Management or relevant field or equivalent experience/trainingn * 3 yearsxe2x80x99 work experience in Airline Customer Service supervisorynnxc2xa0nnPreferred Qualifications- Education & Prior Job Experiencenn * N/Annxc2xa0nnSkills, Licenses & Certificationsnn * Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.n * Excellent analytical skills and proficient use of PC related softwaren * Strong leadership and organizational skillsn * Ability to multi-task and handle shifting priorities within a fast-paced, dynamic work environment and can tolerate high stress situationsn * Ability to effectively delegate work assignments and manage large groups of employeesnnxc2xa0nnnWHAT YOU'LL GETnnFeel free to take advantage of all that American Airlines has to offer:xc2xa0nn * Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.n * Health Benefits: On day one, youxe2x80x99ll have access to your health, dental, prescription and vision benefits to help you stay well. And thatxe2x80x99s just the start, we also offer virtual doctor visits, flexible spending accounts and more.xc2xa0n * Wellness Programs: We want you to be the best version of yourself xe2x80x93 thatxe2x80x99s why our wellness programs provide you with all the right tools, resources and support you need.n * 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.n * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and morennnFEEL FREE TO BE YOURSELF AT AMERICANnnFrom the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.nnAre you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifexe2x80x99s journey? Feel free to be yourself at American.nnAdditional Locations: NonenRequisition ID:xc2xa054326"