[Customer Service / Remote] - Anywhere in US / Competitive Pay / 401k / Company paid medical, vision and dental - As a Customer Support Rep you'll: Deliver technical support and resolve request issues from Phocas' end users; Perform detailed troubleshooting to identify the cause of a problem, provide workaround resolutions, root cause analysis and major incident management; Conduct end user training to ensure customer optimization of the solution/s; Document, track, monitor, and report on support cases Hiring Fast >>