FT Customer Support Representative (Work From Home)
- Employer
- Phocas Software
- Location
- Sterling, VA
- Closing date
- Jan 29, 2022
View more
- Industry
- Other
- Function
- Help Desk Technician, IT
- Hours
- Full Time
- Career Level
- Experienced (Non-Manager)
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[Customer Service / Remote] - Anywhere in US / Competitive Pay / 401k / Company paid medical, vision and dental - As a Customer Support Rep you'll: Deliver technical support and resolve request issues from Phocas' end users; Perform detailed troubleshooting to identify the cause of a problem, provide workaround resolutions, root cause analysis and major incident management; Conduct end user training to ensure customer optimization of the solution/s; Document, track, monitor, and report on support cases Hiring Fast >>
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