Senior Director, Strategic Program Management Office

Medifast, Inc
Baltimore, MD
Jan 27, 2022
Jan 29, 2022
Full Time
At Medifast, our team members are relentless in our mission of driving Lifelong Transformation, One Healthy Habit at a Time. When you join Medifast, you become part of a dynamic, fast-growing community of highly motivated, like-hearted people who share a passion for promoting health and wellness. Just as OPTAVIA Coaches inspire Clients to reach their personal wellness goals, at Medifast, we inspire each other to bring our best to work each day to further our shared mission. If you want to build a rewarding career that makes lives better on a daily basis, Medifast may be the perfect place for you.Medifast is seeking a Strategic Project Management Office (SPMO) Leader to develop and lead our enterprise program management practice for major strategic projects, Supply Chain, and Product Stage Gate. The Leader will manage and coach the Supply Chain program management team, the Product Stage Gate manager, senior project managers, and functional PMs, driving the company's most cross-functional and critical initiatives. The Leader will also facilitate the PM Council, ensuring successful collaboration and integrated ways of working with the Director of IT Delivery, the Sr. Manager of Product Marketing, and the VP Digital Product.In this position you will own an outcome-centered project management practice that puts customer (Coach and Client) benefits first and also ensures the development of project management capabilities across the entire company. The SPMO Leader will strongly influence and directly support strategic prioritization, playing a key role in the company's Adaptive Planning process. You will ensure that all projects are resourced for success. You will lead, influence, and work with diverse cross-functional stakeholders to manage projects to their successful outcomes. With your highly effective communication skills, systems experience, and insights, you are able to transform ambiguity into clarity.Ii. Job ResponsibilitiesBuild, coach, and lead the SPMO team and nurture project management capabilities across the enterprise. Drive the development and adoption of principles, policies, standards and guidelines for program & project management. Manage strategic programs and individual projects to successful outcomes: defining projects, identifying risks, engaging with stakeholders, facilitating pre- and post-mortems (retros), and managing project teams and activities. Working with and through the SCTO Sr. Program Manager, ensure the success of critical Supply Chain Transformation programs and projects.Ensure the effective development & functioning of the company's product development process (Product Stage Gate).Develop and manage the portfolio of enterprise projects for executive prioritization and recommend actions to maximize strategic outcomes, playing a key role in the company's Adaptive Planning strategy process.Facilitate the PM Council to ensure successful collaboration and shared ways of working across IT, Digital Product, Product marketing, and Strategic PMO. Build and execute collaboration and communication rhythms between SPMO and other teams, focusing on establishing high performing execution capabilities. Evangelize the creation of a learning culture across the entire organization.III. SCOPEManages the SPMO team: Sr. Program & Special Projects Manager, Sr. Project Manager for Enterprise Projects, Stage Gate Process Manager, Project Manager. In 2022, expecting to add Project Coordinator with responsibility for the enterprise resource management system. Manages the PM Council, collaborating directly with the Director of IT Delivery, VP Digital Product, and Sr. Manager Product Marketing. Responsible for enterprise projects representing the greatest execution risks and largest budgets.Interacts with executive and senior staff on a regular basis. Ensures projects deliver according to budget, scope, and time with no disruption to Coaches and Clients. The position requires strategic thinking and relationship building with executive management through to line workers. Iv. Knowledge, Education, Skills & AbilitiesMinimum 15 years professional experience, with at least 7 years' in a project management capacity with exposure to both waterfall and agile project approaches, including direct leadership of teams and full accountability for project executionBachelor's degree required; MBA or Masters in relevant professional area desired.Must have experience in successfully managing enterprise scale projects such as ERP upgrades, HRIS deployments, Ecommerce platform implementations, and site integrations. International experience is a plus.PMP or similar project management certification desiredExperience in leading Agile teams desired Problem solver who actively listens to and empathizes with customer and user needs in order to define the right approach and manage tradeoffsStrategic thinker who can tie the results of initiatives to the goals of the organizationPrevious experience managing, coaching and mentoring teams of Project ManagersUnderstanding of technology architecture, data, process, operations and design and related disciplines. Demonstrated leader with strategic influencing skills, strong decision making, negotiating and conflict resolution skills, effective relationship building skills (internal and external), and strong analytical and problem solving skillsAwesome ability to communicate and facilitate up, down, and across the organization, knowing how to adjust to each type of audience and how to draw in stakeholders to build commitment and create psychological safetyExperience in direct selling industry or food manufacturing is a plusExperience in integrating with the following enterprise platforms would be an asset: Oracle Cloud, Hybris ecommerce, middleware such as MuleSoft, and Warehouse management systemsAt Medifast, Relationships Are At The Center Of What We Do!We thrive by elevating our connections with one another as well as with our Coaches & Clients. We believe that everyone has the potential to be OUTSTANDING. The Medifast culture is built on seven core values: integrity, courage, teaming, accountability, empowerment, partnership and diversity. These values aren't just words on a page - they are celebrated as a core part of the company's philosophy.We Lead By Mastering Relationships: We build trust, promote collaboration and we are reliable.Being innovative: We strive to improve things in our areas of influence; test, refine and expand within the business strategy; and reach beyond real and perceived boundaries.Simplifying: We are committed to making things measurable, repeatable and scalable; focusing on outcomes not activities; and eliminating complexity to increase focus.Anticipating: We predict long-term business and organizational needs; challenge assumptions; and expect and prepare for the unexpected.More About MedifastMedifast (NYSE: MED) is the global company behind one of the fastest-growing health and wellness communities, OPTAVIA(R), which offers scientifically developed products, clinically proven plans and the support of Coaches and a Community to help Clients achieve Lifelong Transformation, One Healthy Habit at a Time(R). Based on more than 40 years of experience, Medifast has redefined direct selling by combining the best aspects of the model. Its community of independent OPTAVIA Coaches has impacted 2 million lives and teaches Clients how to develop holistic healthy habits through the proprietary Habits of Health(R) Transformational System. Medifast is traded on the New York Stock Exchange and ranked second on FORTUNE's 100 Fastest-Growing Companies list in 2020. The company was also named to Forbes' 100 Most Trustworthy Companies in America list in 2017. For more information, visit or and follow @Medifast on Twitter.Thank you for taking the time to learn more about Medifast.