About us:At Clarabridge, we are obsessed with delivering innovative customer experiences leveraging the voice of the customer from phone calls to chat to social to survey. With over a decade of experience in designing and delivering industry-recognized best-in-class text and speech analytics, we have enabled thousands of global brands to transcend from insights to action. We are proud to be recognized with a Glassdoor Employees' Choice Award for the Best Places to Work in 2022.About the Role: We are seeking collaborative, curious, and enthusiastic Software Engineers to work on new and groundbreaking applications of NLU technology applied in real time. You would have the opportunity to greatly influence the direction of this new product and work on an internal start up team. What you'll do: Build integrations with call center software and telephony systems Work with various communications protocols such as WebRTC, SIP / SIPREC, RTP, etc. Create APIs and integrate with 3rd party APIs Design, write, test, and deploy production-grade code using Angular, Node / Javascript / Typescript, Docker / Kubernetes, Jenkins, Mongo, and Github Improve both our software and our development process as you go Work with teammates to pair program and review/test code Act in a DevOps fashion to deploy, monitor, and scale our software Troubleshoot and provide solutions to product issues Post great animated gifs in our slack channels About you: Required 2-5 years of professional software development experience Bachelor's degree in Computer Science, Engineering, Information Technology, Mathematics, or other related technical field Experienced with TypeScript or JavaScript (AngularJS / NodeJS) Experienced with MongoDB or other NoSQL DB Experienced with Linux Fast learner; eager to work with new technologies; able to adequately balance speed of delivery against quality of solution based on requirements Desired Experience developing enterprise SaaS software Experience working with protocols such as WebRTC, SIP / SIPREC, RTP, etc. Experience with call center software, CRMs, and WFMs Familiar with Scrum and Agile methodologies Experience with Docker and/or Kubernetes Experience with cloud computing platforms such as AWS