Director, Membership & Chapter Relations

WTS International
Washington, DC
Jan 27, 2022
Jan 29, 2022
Full Time
Company Summary: The Women's Transportation Seminar International (WTSI) is an international organization dedicated to the professional advancement of women in transportation. WTSI attracts, sustains, connects, and advances women's careers to strengthen the transportation industry. WTSI offers its over 8,500 members, including women and men, access to high-caliber professional development, networking opportunities, mentoring programs, and unparalleled access to industry and government leaders. WTSI is helping women find opportunity and recognition in the transportation industry. Position Summary: The Director, Membership and Chapter Relations will be a strategic thought partner, and report to the Executive Director. In coordination with the Executive Director, the Director is responsible for overseeing the full life cycle of WTSI membership while ensuring the health and development of WTS chapters through efficient services, programs, and operational support. Collaborating with the Marketing + Events department, the Director will execute strategic promotional campaigns showcasing member benefits, highlighting chapters, and recognizing member growth and achievements. The Director will oversee management of the Association Management System, and train staff in executing key functions including call for abstracts and scholarship submissions. The Director will assist WTS Leadership in achieving strategic goals around Membership + Chapter Relations through special projects, reports, and representation at key events. The Director will constantly evaluate the WTS member dues structure and benefits. Essential Duties and Responsibilities: MEMBERSHIP: Work with Executive team to develop and implement effective membership recruiting and retention strategies. Assist the WTS Foundation [c(3) entity of the Association] with student related campaigns. Develop and implement data driven membership growth strategies Execute strategic membership promotional campaigns Assist leadership in achieving strategic objectives in membership Provide monthly, quarterly, and annual reports on membership retention Analyze and provide insights on member retention Develop and implement data driven membership retention strategies Track and assess member engagement and satisfaction utilizing WTSI systems Maintain accurate membership records through Association Management System Ensure timely processing of membership email inquiries through ZenDesk Develop and target annual growth of membership within specific sectors and modes of transportation Ensure membership assets are relevant and accessible to stakeholders Oversee regular updates to member portal and website Ensure member accomplishments are recognized through WTS outlets Represent WTS at appropriate events Serve as direct manager for Associate and Engagement Specialist ensuring growth Manage organization use of Association Management System CHAPTER RELATIONS: Maintain strong partnerships with WTS Chapters and leadership by ensuring efficient operational support, maintaining service offerings, programs, and leadership support. Develop interest and assist chapters in formation to ratification. Nurture and build trust with Chapter Leaders Establish WTSI as authority on chapter management Assist leadership in achieving strategic objectives in Chapter Relations Oversee distribution of monthly membership reports to chapters Oversee quarterly report submissions from chapters feeding into annual report Oversee annual chapter roster submissions, ensure accurate upload to AMS Ensure timely processing of chapter questions and inquiries through ZenDesk Track and assess chapter engagement and outreach Track, assess and maintain records on chapter compliance Maintain accurate chapter records including rebates and foundation reports Provide quarterly and annual reports on chapter health + compliance Develop and disseminate digital assets on best practices in member retention Develop and maintain student chapter requirements and engagement Develop interest and assist chapters in formation to ratification Represent WTS at appropriate Chapter + Industry events PROGRAMS: Collaborating with the Marketing + Events department, develop, execute, and provide relevant, high-level content and assets in support of WTSI member and chapter programs. Lead monthly calls with chapters in formation, track progress to ratification Develop and lead quarterly calls with Chapter Membership Chairs Create and execute bi-annual chapter competition programs Oversee tracking for annual chapter circle of excellence program, Develop content for annual chapter circle of excellence awards program Develop and present relevant, high-level content for chapter leader training Provide strategic support in identifying and launching new programs PandoLogic. Keywords: Membership Director, Location: Washington, DC - 20005

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